Tender Timeline
Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals
Reference Number: GEM/2025/B/6122840
Issuing Authority/Department: Home Department, Gujarat
Scope of Work and Objectives
The objective of this tender is to engage a competent service provider for the annual maintenance service of desktops, laptops, and peripherals, including devices from prominent manufacturers such as Dell, HP, Lenovo, Acer, and Canon. The service will encompass routine checkups, repairs, preventative maintenance, and any necessary replacements to ensure optimal operational efficiency of the IT equipment.
The scope of work will include:
- Regular maintenance and servicing as per manufacturer guidelines.
- Immediate response to breakdowns or operational failures.
- Comprehensive support for all listed desktop and laptop brands.
- Management of printer peripheries including monochrome, laser, and multifunction devices.
Eligibility Criteria
To ensure a competitive and fair selection process, participating bidders must meet the following eligibility criteria:
- Must be a registered entity with relevant experience in the IT maintenance field.
- Compliance with all local laws and regulations specific to service provision.
- Proven track record of managing similar service contracts.
Technical Requirements
Bidders must demonstrate adherence to specified technical requirements, including:
- Ability to service a diverse range of equipment brands.
- Availability of qualified personnel with relevant certifications.
- Enhanced logistics support for quick response times.
Financial Requirements
All participating firms should provide a detailed breakdown of costs associated with the annual maintenance service, illustrated in the bid documents. Ensure clarity on payment terms and any associated taxes or fees.
Document Submission Details
Interested bidders are required to submit the following documents:
- Bid proposal detailing service offerings.
- Company registration certificate.
- Experience certificates and client testimonials.
- Any relevant technical and financial documents, formatted correctly as per tender guidelines.
Special Provisions
This tender may include special provisions that benefit Micro, Small, and Medium Enterprises (MSEs) and startups, encouraging their participation and supporting local enterprises in line with government policies.
Evaluation Process
The evaluation of bids will follow a predetermined process that considers:
- Completeness and compliance of submitted documents.
- Technical capabilities and qualifications of the bidder.
- Financial feasibility and proposed pricing structure.
Delivery Locations
The services are expected to cover specified locations across the state of Gujarat, ensuring timely support and service delivery.
Contact Information
For further inquiries, bidders are encouraged to reach out to the Home Department, Gujarat, at the provided contact channels.
This tender aims to ensure high uptime and operational efficiency of critical IT equipment across government departments, fostering a productive environment and ensuring seamless service delivery.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Annual Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with the capability to provide IT maintenance services. Bidders must have a proven track record of similar contracts, comply with local legal obligations, and demonstrate relevant experience in managing maintenance for desktops, laptops, and peripherals. It’s crucial to provide supporting documents that validate your company’s qualifications and experience, ensuring adherence to the outlined criteria.
To meet the technical specifications for this tender, bidders must possess the necessary qualifications and certifications relevant to IT equipment servicing. Having certified technicians with expertise in maintaining high-performance desktops and laptops and familiarity with multiple manufacturers is essential. Bidders should include proof of certifications and training that align with industry standards in their proposals to validate their capability for service delivery.
Typically, an Earnest Money Deposit (EMD) is required to ensure that interested bidders demonstrate their commitment to fulfilling the contract terms upon winning the bid. Details concerning the EMD amount and submission process should be found in the tender documents. It’s important for bidders to comply with these requirements to facilitate the evaluation process and secure their bid submission effectively.
The evaluation and selection process will be guided by parameters such as the completeness of documentation, technical competence, and the financial proposal’s competitiveness. Bidders will be scored based on how well they meet the eligibility and technical criteria, along with the overall feasibility of their pricing. Clear communication regarding the evaluation process will be provided in the tender documents to guide bidders.
Yes, participation in this tender allows Micro, Small, and Medium Enterprises (MSEs) to enjoy various benefits such as relaxed eligibility criteria, reduced fees, and possible preference in the bid evaluation process. These provisions aim to promote local entrepreneurship and economic development while encouraging MSEs to secure government contracts, thereby supporting initiatives such as ‘Make in India’ and local procurement strategies.
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