Tender Title: AMC of Integrated Security and Surveillance System - Theft Prevention, Remote Video Monitoring, Monitor Operations
Reference Number: GEM/2025/B/6164106
Issuing Authority/Department: Home Department, Kerala
Scope of Work and Objectives
The primary goal of this tender is to establish a Comprehensive Annual Maintenance Contract (AMC) for the Integrated Security and Surveillance System. This includes services aimed at theft prevention, remote video monitoring, and operational monitoring. The contractor will be responsible for maintaining hardware, software, wireless systems, and networking infrastructure. Additionally, the contract encompasses the supply of necessary consumables to ensure the effective operation of the surveillance system.
Eligibility Criteria
To be eligible for this tender, bidders must be registered entities. They should possess the requisite experience in providing maintenance services for security and surveillance systems. Moreover, all bidders must demonstrate compliance with relevant laws and regulations governing their operations.
Technical Requirements
Bidders are expected to meet specific technical specifications including:
- Proficient knowledge in handling integrated security systems
- Capability to implement remote video monitoring solutions
- Understanding of network systems and wireless technology
- Maintenance and support services for surveillance hardware and software
Financial Requirements
Bidders should provide detailed financial information including:
- Proof of financial stability
- Past performance evidence through financial statements
- A competitive price proposal that aligns with the budget allocated for this AMC.
Document Submission Details
Interested parties are invited to submit their bids electronically. All documents need to be submitted in the specified formats and must include:
- Completed bid form
- Technical proposal
- Financial proposal
- Eligibility documents
Special Provisions
This tender supports Micro, Small, and Medium Enterprises (MSEs) and offers advantages to startups. Provisions will be in place to enhance their participation in the bidding process, potentially through relaxation of certain eligibility requirements.
Evaluation Process
The evaluation process will encompass both technical and financial assessment. Bids will be analyzed based on their compliance with the tender requirements. The successful bidder will be selected based on the most beneficial proposal, considering both quality and cost-effectiveness.
Delivery Locations
The services will be implemented across multiple locations within the jurisdiction of the Home Department of Kerala. Specific site details will be provided to the awarded bidder post-contract finalization.
Contact Information
For queries related to this tender, bidders are encouraged to reach out through official channels. Detailed contact information should be reviewed on the official tender site.
Additional Information
The AMC of the Integrated Security and Surveillance System is considered crucial for ensuring safety and effective monitoring in designated areas. Participation in this tender provides businesses an avenue to showcase their capabilities and contribute to state security infrastructure.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, demonstrating prior experience in security system maintenance, and compliance with relevant legal standards. Bidders must also provide proof of financial stability and meet technical specifications outlined in the tender document.
Bidders are required to submit essential certificates, which confirm their registration, legal compliance, and financial credibility. This may include business licenses, tax identification numbers, and any certifications related to security system maintenance.
The registration process involves completing the online bid submission on the official portal. Bidders must ensure all required documents are prepared and submitted before the designated deadline. Proper adherence to submission guidelines is crucial to avoid disqualification.
Payment terms typically involve milestone-based payments contingent on service delivery metrics as laid out in the contract. Additionally, a performance security deposit is often required, ensuring commitment to the execution of the contract as per specified quality standards.
Yes, the tender outlines specific technical specifications related to the integration of security systems, remote monitoring capabilities, and support for networking technologies. Compliance with these standards will also be a part of the evaluation criteria during the bidding process.
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