Home Department Kerala Tender by Police Department (GEM/2025/B/6155531)
AMC of Integrated Security and Surveillance System - Traffic Monitoring; Comprehensive; Hardware, S

Tender Timeline
Tender Title: AMC of Integrated Security and Surveillance System - Traffic Monitoring
Tender Reference Number: GEM/2025/B/6155531
Issuing Authority/Department
The tender is issued by the Home Department Kerala, which oversees the necessary regulatory and administrative aspects of the project.
Scope of Work and Objectives
The objective of this tender is to acquire a comprehensive Annual Maintenance Contract (AMC) for the Integrated Security and Surveillance System, specifically related to traffic monitoring. The successful bidder will be responsible for providing maintenance services for hardware, software, networking systems, and consumables that are vital for the effective operation of traffic surveillance systems deployed by the department. This encompasses ensuring that all systems are operational, up-to-date, and compliant with the safety and performance standards.
Eligibility Criteria
To qualify for this tender, bidders must meet specific eligibility requirements which include but are not limited to possessing a valid registration as a service provider and demonstrating relevant experience in similar projects. Bidders need to be compliant with applicable laws and regulations related to maintenance and surveillance services.
Technical Requirements
The successful provider must showcase capabilities in managing and maintaining integrated security and surveillance systems. They should have the technical know-how for both hardware components and software functionalities, ensuring that all aspects of traffic monitoring systems are operational. Additionally, a strong understanding of networking systems is essential for seamless data integration and communication among various system components.
Financial Requirements
Bidders are required to submit a detailed breakdown of financial requirements which includes pricing models for maintenance, hardware, software support, and any additional costs that may arise during the contract period. Transparency in financial proposals will be critical for evaluation.
Document Submission Details
Interested bidders must submit their proposals in a structured format that includes technical and financial documentation. The details regarding the submission process, including any specific formats required for documentation, will be clarified in subsequent communications or official documents. All submissions must be completed electronically, ensuring compliance with submission guidelines.
Special Provisions
This tender possesses special provisions for Micro, Small, and Medium Enterprises (MSEs) and startups, encouraging their participation through relaxed eligibility requirements and dedicated financial assistance schemes.
Evaluation Process
The evaluation will be conducted based on a comprehensive assessment of both the technical and financial proposals submitted by bidders. Key considerations will include experience, capability to deliver on specified requirements, and alignment with the technical standards set forth.
Delivery Locations
The services under this AMC will primarily focus on the state of Kerala, particularly in areas where integrated security and traffic monitoring systems are currently installed.
Contact Information
For specific inquiries related to this tender, refer to the official announcement where contact details may be provided. It is advisable for bidders to ensure all queries are resolved prior to submissions to adhere to the evaluation criteria effectively.
This tender presents an opportunity for service providers experienced in maintenance and management of integrated surveillance systems to join forces with the Home Department of Kerala in enhancing road traffic security and management solutions.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for this tender include being a registered entity with relevant experience in managing integrated security and surveillance systems. Bidders must demonstrate compliance with all applicable local laws and possess necessary accreditations and certifications that validate their capabilities to provide maintenance services efficiently.
To participate in the bidding for this tender, bidders must furnish various certificates showcasing their qualifications. This includes valid business registration certificates, tax compliance certificates, and any industry-specific certifications that underscore experience in tackling similar projects effectively. Documentation must validate the quality of services offered.
The registration process involves filling out the necessary forms and providing requisite documentation that verifies the bidder’s capability to fulfill the tender’s requirements. Bidders are required to create an account on the official tender platform, after which they can submit their proposals electronically along with all supporting documents mandated in the tender guidelines.
Yes, bidders are mandated to submit documents in specified electronic formats suitable for evaluation. The tender documents typically prescribe accepted document formats, such as PDFs or specific file types to ensure uniformity and ease of review by the evaluation committee. Adhering to these submission guidelines is crucial for successful participation.
The tender includes special provisions aimed at Micro, Small, and Medium Enterprises (MSEs) to promote their involvement with reduced compliance burdens and potential financial assistance schemes. These benefits are designed to empower MSEs, allowing them to compete effectively and contribute to the project objectives while adhering to Make in India policies and local content requirements.
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