Hospitality and Protocol Department Jammu and Kashmir Tenders (GEM/2025/B/6164187)

Tender Title: Annual Maintenance Service for EPABX System

Reference Number: GEM/2025/B/6164187

The Hospitality and Protocol Department Jammu and Kashmir is seeking bids for the Annual Maintenance Service for the EPABX System. This tender encompasses a comprehensive set of services aimed at ensuring optimal performance and reliability of the EPABX systems utilized within various departmental facilities.

Scope of Work & Objectives

The scope of work under this tender includes complete maintenance for the EPABX systems, ensuring that they remain fully operational and efficient throughout the year. The primary objectives are to:

• Provide preventive maintenance to minimize breakdowns.
• Ensure timely repairs and troubleshooting.
• Offer prompt response times to service requests.
• Maintain records of all service activities and provide regular reports.

Eligibility Criteria

To be eligible to participate in this tender, bidders must meet the following criteria:

• Registration as a legal entity under applicable laws.
• Proven experience in providing Annual Maintenance Services for telecommunication systems, specifically EPABX units.
• Ability to demonstrate financial stability and capacity to meet the service requirements.

Technical Requirements

Bidders are expected to have:

• Technical expertise related to EPABX systems, including installation, troubleshooting, and maintenance.
• Qualified technicians certified in telecommunications maintenance.
• Adequate tools and equipment necessary for servicing the EPABX systems effectively.

Financial Requirements

Bidders should provide:

• A detailed cost proposal for the maintenance services.
• Evidence of sufficient financial resources to support ongoing operations during the contract period.
• Any applicable taxes, fees, or other financial information that will be relevant for evaluation.

Document Submission Details

Proposals must be submitted via the designated electronic platform, comprising the following essential documents:

• Completed tender application form.
• Financial bid detailing all costs associated with the services.
• Proof of eligibility documents.
• Technical capability statements.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Specific benefits include:

• Relaxed eligibility criteria for MSEs.
• Support and guidance during the registration process.

Evaluation Process

The evaluation of bids will be based on:

• Compliance with technical specifications.
• Financial proposal assessments.
• Past performance and reliability in similar contracts.

Delivery Locations

Maintenance services will be provided at various departmental offices, as specified in the tender documents.

Contact Information

For additional inquiries, bidders can refer to the contact details provided within the tender documentation. It is advisable to reach out for clarifications regarding any aspect of the tender.