Indian Audit and Accounts Department Tenders (GEM/2025/B/6153515)
Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; Lenovo,Annual Maintenance
Tender Timeline
Tender Title: Annual Maintenance Service - Desktops, Laptops, and Peripherals
Reference Number: GEM/2025/B/6153515
Issuing Authority: Indian Audit and Accounts Department
Department: Comptroller and Auditor General (CAG) of India
Scope of Work and Objectives
The objective of this tender is to procure Annual Maintenance Service for a variety of electronic devices including desktops, laptops, and peripherals. The selected vendor will be responsible for maintaining a total quantity of 110 devices. The maintenance services will encompass the upkeep of devices from multiple brands including Lenovo, Acer, and HP, ensuring optimal performance throughout the contract period.
Eligibility Criteria
To qualify for this tender, bidders must meet various eligibility requirements including being a registered entity capable of providing maintenance services for the listed devices. The firm should have prior experience in similar services and possess adequate technical capability to meet the specifications outlined in this tender.
Technical Requirements
Bidders are required to demonstrate the ability to provide comprehensive maintenance services, including regular servicing and troubleshooting for different types of devices. This also includes handling software and hardware issues, ensuring that devices remain in good working condition. Certifications and documentation evidencing technical qualifications will be required with the bid submission.
Financial Requirements
Bidders must provide evidence of their financial stability and capability to fulfill the maintenance contract. This may include financial statements, bank guarantees, or evidence of previous contracts of a similar nature. Pricing should be competitive and outline all costs associated with the proposed services.
Document Submission Details
All necessary documentation required for submission must be provided in the stipulated formats provided in the tender. This includes technical bids, financial bids, and any supporting certificates. Further guidelines pertaining to document formats will be detailed within the tender documentation.
Special Provisions
The tender provides specific provisions to support Micro, Small, and Medium Enterprises (MSEs) and startups. Documentation may be required to affirm eligibility for these benefits as part of the overall evaluation process.
Evaluation Process
Bids will be evaluated based on technical qualifications, financial stability, and adherence to the tender requirements. The evaluation committee will score the bids and decide on the successful bidder based on a balanced combination of both technical and financial offerings.
Delivery Locations
Services will need to be rendered at specified locations as indicated in the tender documentation. Bidders must confirm their capacity to service the designated locations efficiently.
Contact Information
For any queries regarding this tender, potential bidders are advised to get in touch with the Indian Audit and Accounts Department. Contact details should be referenced directly from the tender documentation to avoid any misinformation.
Please note that further information, including specific formats, detailed submission requirements, and deadlines can be acquired by reviewing the complete tender documentation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity that possesses the necessary capabilities in providing maintenance services for desktops, laptops, and related peripherals. Furthermore, firms must demonstrate prior experience with similar services. It is essential for bidders to furnish relevant certifications and documentation to support their qualifications as outlined in the tender.
Bidders are required to provide certificates that demonstrate their technical capability and experience related to the maintenance of electronic devices. Additionally, they may need to secure compliance certifications relevant to quality standards in servicing these types of equipment. Documentation must be submitted in the formats specified within the tender to ensure compliance with all technical specifications.
To ensure adherence to the registration process, bidders must carefully follow the submission guidelines detailed within the tender. This involves preparing all required documentation, ensuring that it meets specified formats, and submitting it via the required channels. Bidders are encouraged to be thorough in their submissions to avoid disqualification based on incomplete documentation or non-adherence to prescribed formats.
The Earnest Money Deposit (EMD) is a required submission, which demonstrates the bidder’s commitment to fulfilling the contract. The details regarding the amount, acceptable formats, and submission methods for the EMD will be explicitly outlined in the tender documentation. It is vital for bidders to check the specific requirements to ensure compliance.
MSEs and startups are granted specific benefits aimed at fostering inclusive growth within the procurement process. This can include concessions in terms of bid qualifications, financial assistance in securing contracts, and additional points in the evaluation based on their status. Further details on the exact benefits and how to apply can be reviewed in the tender documentation, which encourages the participation of these entities in government procurement.
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