Indian Audit and Accounts Department Tenders (GEM/2025/B/6139188)

Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals

Reference Number: GEM/2025/B/6139188

Issuing Authority/Department: Indian Audit and Accounts Department

The Annual Maintenance Service for Desktops, Laptops, and Peripherals under this tender is aimed at ensuring the smooth operation and maintenance of computer hardware and associated peripherals used by the department. The successful bidder will provide comprehensive maintenance services for a variety of equipment, including Desktop PCs, Laptops, Printers, Scanners, and All-in-One PCs from reputable brands such as HP, Samsung, and Canon.

Scope of Work and Objectives

The primary objective of this tender is to establish a contract for regular maintenance services to enhance the operation efficiency of the organization’s technological assets. The scope includes routine checks, preventive maintenance, and necessary repairs for:

• Desktop PCs
• Laptops
• Printers (Monochrome, Laser, Composite Cartridge)
• Scanners
• All-in-One PCs

The maintenance service must ensure minimal downtime, rapid troubleshooting, and effective resolutions to any technical issues, thereby supporting the overall productivity and service delivery of the Indian Audit and Accounts Department.

Eligibility Criteria

Eligibility to participate in this tender is open to all registered entities in the relevant sector. Bidders must meet the following eligibility criteria:

• Valid registration as a service provider.
• Experience in servicing and maintaining IT hardware.
• Possession of required certifications and licenses.

Technical Requirements

Bidders must possess the necessary technical expertise and infrastructure to perform maintenance services. This includes:

• Qualified technicians with relevant certification.
• Access to genuine spare parts.
• Established processes for tracking maintenance activities.

Financial Requirements

Bidders are required to provide a detailed financial proposal specifying the costs associated with maintenance services offered. This will ensure clarity in financial commitments and budgeting for the department.

Document Submission Details

Interested bidders must submit their tender documents, including financial proposals, eligibility certificates, and technical qualifications. All documents should be submitted electronically via the designated government e-marketplace platform before the deadline.

Special Provisions

This tender explicitly encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups to enhance inclusivity in procurement processes. Relevant guidelines for availing benefits under this initiative will be provided to eligible bidders.

Evaluation Process

Proposals will be evaluated based on compliance with technical specifications, financial viability, and the bidder’s track record in similar services. The evaluation will focus on quality standards and a bid's overall value proposition.

Delivery Locations

The services covered under this tender will be applicable across various locations as specified by the Indian Audit and Accounts Department. Bidders are encouraged to understand these locations to assess their operational capabilities.

Contact Information

For any inquiries related to this tender, bidders can refer to the Indian Audit and Accounts Department's official contact channels for guidance.

Conclusion

This tender for Annual Maintenance Services is not just a contract; it represents a commitment to support and enhance the technological backbone of the Indian Audit and Accounts Department. Interested bidders are encouraged to thoroughly review the tender documents to prepare comprehensive proposals that meet the outlined requirements.