Tender Title: Customized AMC/CMC for Pre-owned Products - Comprehensive Annual Maintenance Contract of IT Assets
Tender Reference Number: GEM/2025/B/6139982
Issuing Authority: Indian Audit and Accounts Department, Comptroller and Auditor General (CAG) of India

Scope of Work and Objectives

The purpose of this tender is to solicit bids for the Comprehensive Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) for various pre-owned IT assets, including, but not limited to, devices from renowned brands such as HP, Lenovo, Dell, Apple, Infinix, Microtek, Brother, Kyocera, Kodak, Canon, Zebronics, and BPE. The selected contractor will be tasked with ensuring the optimal performance and functionality of these assets, providing necessary repairs, maintenance, and support over the contract period.

Eligibility Criteria

To participate in this tender process, bidders must meet the following eligibility requirements:

• Demonstrated capability in providing AMC/CMC for IT assets.
• Registration with appropriate statutory bodies.
• Financial stability and proven track record in similar service provisions.

Technical Requirements

Bidders are expected to adhere to the following technical specifications:

• Capability to handle maintenance for a total of 132 units of diverse brands and models.
• Proven experience with maintenance contracts of similar nature and scale.
• Availability of trained technicians and appropriate tools to carry out necessary repairs and maintenance.

Financial Requirements

Financial proposals must reflect competitive pricing, including:

• Detailed breakdown of costs associated with the AMC/CMC.
• Information regarding any additional service rates or fees.
• Compliance with payment terms set forth in the tender.

Document Submission Details

Interested parties must submit their bids electronically, ensuring all required documents accompany the proposal. Accepted document formats include PDF and DOCX. All submissions must be duly filled and comply with the stated guidelines.

Special Provisions

The tender recognizes the contributions of Micro, Small and Medium Enterprises (MSEs) and provides specific provisions to facilitate their participation, aligning with the government’s push for enhanced inclusion and support for startups.

Evaluation Process

The evaluation of bids will be conducted based on a qualitative and quantitative analysis. Key factors include:

• Adherence to eligibility requirements and technical specifications.
• Financial competitiveness.
• Past performance and experience.

Delivery Locations

The IT assets that will fall under this AMC/CMC contract may be located in various departments and offices under the jurisdiction of the Indian Audit and Accounts Department. Specific delivery locations will be discussed post-award of the contract.

Contact Information

For queries regarding this tender, interested bidders may refer to the official communication channels provided by the Indian Audit and Accounts Department. Ensure to follow the guidelines for effective communication and avoid unsolicited inquiries.

This tender presents a significant opportunity for experienced service providers to engage with governmental operations supporting the maintenance of essential IT infrastructure. All interested parties are encouraged to prepare and submit their bids accurately and promptly.