Tender Title: Customized AMC/CMC for Pre-owned Products - CAMC for MIDCO/GVR Make DUs (above 10 years old) installed at various ROs & CPs under Madurai Divisional Office, IOCL
Tender Reference Number: GEM/2025/B/6156909
Issuing Authority: Indian Oil Corporation Limited (Ministry of Petroleum and Natural Gas)

Scope of Work and Objectives

This tender seeks to establish a Comprehensive Maintenance Contract (CMC) for the maintenance and service of MIDCO/GVR make Dispenser Units (DUs) which are over 10 years old. The objective is to ensure that these pre-owned products are maintained in optimal working condition across various Retail Outlets (ROs) and Consumer Pumps (CPs) under the jurisdiction of the Madurai Divisional Office of IOCL. The contract includes regular maintenance checks, repairs, and necessary updates to ensure compliance with safety standards and operational efficiency.

Eligibility Criteria

To be eligible for participation in this tender, bidders must possess the following qualifications:

• Registration as a recognized service provider in the respective field.
• Proven experience in maintenance contracts for similar types of equipment, particularly within the petroleum sector.
• Adequate resources and technical expertise to fulfill the requirements of the contract.

Technical Requirements

Bidders are expected to adhere to specific technical specifications that pertain to the maintenance of the MIDCO/GVR make DUs. This includes ensuring that:

• The service team comprises qualified professionals.
• Maintenance practices comply with the latest safety regulations.
• Documentation of previous maintenance work is available for review.

Financial Requirements

Bidders must comply with all financial documentation as specified in the tender, including but not limited to:

• Submit detailed financial statements for the past three financial years.
• Evidence of financial capability to undertake the contract's scope of work without undue strain on resources.

Document Submission Details

Interested parties must submit their bid documents in the prescribed format, which typically should include:

• A technical proposal demonstrating how they meet the eligibility and technical requirements.
• Financial proposals outlining the cost structure.
• Any required supporting documents such as registration certificates, past project details, and compliance statements.

Submissions must adhere to the specified deadline and can be submitted via the designated online portal, as detailed in the official documentation.

Special Provisions

There are specific provisions for Micro, Small, and Medium Enterprises (MSEs) as well as startup companies. Bidders belonging to these categories may benefit from a lower earnest money deposit, and they are encouraged to participate actively to promote local content and procurement under the 'Make in India' initiative.

Evaluation Process

Bids will be evaluated based on a combination of technical merits and financial viability. The evaluation criteria will prioritize:

• Compliance with technical specifications.
• Previous experience and contract execution capability.
• Financial viability and risk management.

A comprehensive scoring system will be employed to ensure transparent bid assessments, and notification of results will be communicated to all participants.

Delivery Locations

The maintenance services will be required at various Retail Outlets (ROs) and Consumer Pumps (CPs) throughout the Madurai region. Bidders should be prepared to deploy resources efficiently across multiple locations to ensure all contractual obligations are met timely.

Contact Information

For additional information or clarifications regarding the tender, please refer to the official communication channels provided by the Indian Oil Corporation Limited.