Tender Title: Customized AMC/CMC for Pre-owned Products - Dispensing Units
Tender Reference Number: GEM/2025/B/6148262
Issuing Authority: Indian Oil Corporation Limited
Department: Ministry of Petroleum and Natural Gas

The Customized AMC/CMC for Pre-owned Products - Dispensing Units tender aims to procure comprehensive maintenance services for pre-owned dispensing units. The primary objective is to ensure operational efficiency, reliability, and longevity of these critical assets through effective maintenance and support.

Scope of Work and Objectives

The scope of this tender includes the provision of comprehensive maintenance contracts (CMC) tailored specifically for the dispensing units used by Indian Oil Corporation Limited. The successful bidder will be responsible for:

• Regular and preventive maintenance checks.
• Prompt repairs and replacement of faulty components.
• Provision of qualified technical personnel to perform the maintenance services.
• Compliance with safety standards and regulations during all maintenance activities.

The primary goal is to enhance operational efficiency while minimizing downtime, ensuring that all dispensing units are in optimal working condition.

Eligibility Criteria

To qualify for this tender, bidders must meet the following eligibility criteria:

• Be a legally registered entity in India with a valid GST registration.
• Have prior experience in providing maintenance services for similar equipment.
• Submit proof of financial capability to undertake the contract.
• Comply with all relevant statutory and regulatory compliance requirements.

Technical Requirements

The technical requirements hinge on the ability of bidders to demonstrate proficiency in maintaining dispensing units. This includes:

• Submission of detailed profiles of technical staff.
• Evidence of previous contracts related to the maintenance of similar machinery.
• Compliance with international quality standards to ensure service delivery excellence.

Financial Requirements

Bidders should be prepared to furnish financial statements demonstrating their stability and ability to fulfill the contract requirements. This includes:

• Audited financial reports for the last three financial years.
• Evidence of sufficient liquidity to support operations during the contract period.

Document Submission Details

All documents must be submitted in the required format as stipulated in the tender document. Bidders shall ensure that:

• All mandatory documents are duly signed and dated.
• Submissions should be made electronically through the designated platform, as specified in the tender guidelines.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, providing them with opportunities to benefit from preferential treatment in the evaluation process. Such entities are urged to indicate their registration status in their proposal.

Evaluation Process

The evaluation will be conducted based on criteria that include:

• Compliance with technical specifications.
• Financial soundness.
• Experience and past performance in similar contracts.
• Quality of the proposed maintenance plan.

Delivery Locations

Maintenance services will be required at various Indian Oil Corporation Limited locations as specified in the tender documentation. Bidders should be prepared to deploy resources efficiently across these sites.

Contact Information

For any inquiries regarding this tender, please refer to the official resources at Indian Oil Corporation Limited or contact the designated procurement officer listed in the tender documents.

Engagement in this tender represents an exciting opportunity for organizations poised to deliver top-tier maintenance services and drive operational excellence in the energy sector.