Tender Title: Custom Bid for Services - Expert Services for Supervision of Maintenance & Trouble Shooting Activities
Tender Reference Number: GEM/2025/B/6172531
Issuing Authority: Indian Oil Corporation Limited (IOCL)
Department: Ministry of Petroleum and Natural Gas
Scope of Work and Objectives
The primary objective of this tender is to procure expert services for the supervision of maintenance and trouble-shooting activities of HMT make machines installed at the Mechanical workshop in Guwahati Refinery. The scope includes providing technical expertise, ensuring optimal performance of machinery, and reducing downtime through efficient maintenance scheduling and execution. Eligible bidders are required to provide a per diem charge for one service engineer, along with travel charges covered under this contract for visiting locations within India.
Eligibility Criteria
To qualify for submission, bidders must be registered entities and demonstrate adequate experience in providing similar services. They should have necessary technical certifications and a history of successful completion of projects related to machine maintenance. Compliance with statutory regulations concerning their operational area is also mandatory.
Technical Requirements
Bidders should possess the technical capability to handle HMT make machines and provide proficient troubleshooting services. This requires certified engineers with practical experience in supervising maintenance activities. Each service engineer provided must demonstrate not only theoretical knowledge but also hands-on skills with the particular machinery in question.
Financial Requirements
Bidders are expected to provide detailed pricing proposals, including the per diem charge for the service engineer and actual travel costs incurred for the journey from the origin station to Guwahati. Financial stability and prior experience in handling contracts of this nature will be scrutinized as part of the evaluation process.
Document Submission Details
Submission of documents must adhere to stipulated formats, including proposals, certificates, and past performance proofs. All documents should be submitted electronically through the designated portal before the deadline imposed by the issuing authority.
Special Provisions
Provisions for Micro, Small, and Medium Enterprises (MSEs) and startups are included to promote participation from smaller entities, fostering inclusivity in the tendering process.
Evaluation Process
Bids will undergo a detailed evaluation based on technical capability, financial proposals, and compliance with eligibility requirements. The evaluation panel may conduct interviews or ask for additional clarifications from the bidders if necessary. The final decision will favor bidders who meet or exceed all outlined criteria.
Delivery Locations
Services will be delivered primarily at the Mechanical workshop located in Guwahati Refinery, with possible travels to various locations within India as per the project requirements.
Contact Information
For all inquiries and clarifications related to this tender, bidders should connect through the official communication channels provided on the tender platform, ensuring all questions are addressed prior to submission.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
13 DocumentsDocuments Required from Seller
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, possessing relevant technical certifications, and demonstrating past experience in the maintenance of HMT make machines. Bidders must comply with local regulations and prove their capacity to deliver the required services effectively.
Bidders must have personnel qualified to supervise maintenance and troubleshooting of HMT make machines. Technical specifications include certified engineers demonstrating both theoretical understanding and practical skills relevant to the machines in use.
Yes, bidders must submit proposals detailing their technical capabilities, financial documentation including the per diem charge for service engineers, and previous project completion certificates. Accepted document formats will typically consist of PDF, Word, and Excel formats as per provided guidelines.
The Earnest Money Deposit (EMD) is a financial guarantee ensuring that the bidder is committed to participating in the tender process. Non-compliance with guidelines concerning EMD may result in disqualification from the evaluation process.
MSEs are given favorable conditions such as relaxed eligibility criteria and potential preferential price evaluation. They are encouraged to participate actively, benefiting from government policies aimed at digital and economic growth under the “Make in India” initiative, which promotes local production and content.
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