INDIAN OIL CORPORATION LIMITED Tender by Marketing Division (GEM/2025/B/6135070)

Tender Title: Customized AMC/CMC for Pre-owned Products

Reference Number: GEM/2025/B/6135070
Issuing Authority/Department: Indian Oil Corporation Limited, Ministry of Petroleum and Natural Gas

The Customized AMC/CMC for Pre-owned Products tender aims to procure annual maintenance contracts (AMCs) for pre-owned products that require regular upkeep and technical support. The primary goal of this tender is to ensure ongoing functionality, reliability, and performance of the products under the purview of the Indian Oil Corporation Limited. This tender encompasses all required services, solutions, and support mechanisms necessary for the maintenance of these systems and equipment.

Scope of Work and Objectives

The scope of this project includes:

• Providing comprehensive maintenance and repair services for pre-owned products.
• Monthly inspections and assessments to ensure operational efficiency.
• Prompt response to technical issues, minimizing downtime.
• Replacement of defective parts and restoration of functionality.
• Production of maintenance logs and reports detailing work performed and parts replaced.

The principal objective is to extend the lifecycle of pre-owned products and minimize operational interruptions.

Eligibility Criteria

To qualify for participation in this tender, bidders must meet the following eligibility criteria:

• Registered entities with full operational capacity in the relevant fields.
• Demonstrable experience in providing AMC/CMC services.
• Capability to provide technical support and parts supply as required.

Technical Requirements

The technical requirements for this tender include but are not limited to:

• Qualified personnel with relevant certifications in maintenance and repair services.
• Availability of spare parts and consumables for the products to be serviced.
• A robust system for tracking service requests and maintenance history.

Financial Requirements

Bidders should be prepared to provide financial documentation demonstrating:

• Financial stability and sustainability to undertake the contract.
• Evidence of past financial performance in similar projects.

Document Submission Details

All required documents must be submitted as outlined in the tender documentation. Ensure that submissions include:

• Copies of eligibility documents.
• Financial statements.
• Technical proposals including service delivery mechanisms and timelines.

Special Provisions

The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and Startups. These entities may receive preference in the evaluation process, promoting local industry and entrepreneurship.

Evaluation Process

The evaluation of tender submissions will follow a structured process focusing on criteria such as:

• Compliance with eligibility requirements.
• Quality of technical proposals.
• Financial viability and proposed costs. The selection will be made based on the best overall value, considering both technical and financial proposals.

Delivery Locations

The services will primarily be required at various operational sites of the Indian Oil Corporation Limited across the country. It is necessary for bidders to be aware of the geographical spread of the locations where services may be needed.

Contact Information

For further clarifications or inquiries related to this tender, please refer to the official documentation provided by the Indian Oil Corporation Limited.

This comprehensive description serves as a crucial document outlining the tender's fundamentals, ensuring that potential participants have all necessary information for a successful submission.