Tender Title: Custom Bid for Services - DRG324B267 Support Services
Reference Number: GEM/2025/B/6063189
Issuing Authority: Indian Oil Corporation Limited
Department: Ministry of Petroleum and Natural Gas

Scope of Work and Objectives:
The objective of this tender is to solicit bids for providing Support Services from MS HAIL for the Distributed Control System (DCS) of the Multi-Product Pipeline (MSQU). This work involves ensuring effective communication between the DCS and the Advanced Process Control (APC) system. The scope includes maintaining hardware, software, and overall system integrity while adhering to operational guidelines set forth by the authority.

Eligibility Criteria:
To qualify for participation in this tender, bidders must meet certain eligibility requirements. The primary criteria include being a registered legal entity, possessing relevant experience in similar projects, and demonstrating technical capability in managing complex DCS systems. Additionally, compliance with any specific sector regulations set forth by the Ministry of Petroleum and Natural Gas is required.

Technical Requirements:
Prospective bidders are expected to possess a robust understanding of DCS architecture, maintenance, and troubleshooting. Familiarity with communication protocols between DCS and APC systems, as well as relevant technical certifications, is a must. Bids must showcase prior experience in executing similar projects within the oil and gas sector or related industries.

Financial Requirements:
Bidders must demonstrate financial stability and capability by providing necessary financial documents. This includes balance sheets, profit-loss statements, and bank references that confirm the bidder's ability to undertake the project without defaulting on payment schedules.

Document Submission Details:
All submission documents must be prepared according to the guidelines outlined in the tender documentation. This typically includes technical proposals, financial bids, and any required certificates. Submissions must be made electronically and adhere strictly to the specified format to ensure compliance with evaluation criteria.

Special Provisions:
There are particular provisions beneficial for Micro, Small, and Medium Enterprises (MSEs) and startups. These provisions aim to enhance participation by encouraging bids from smaller entities, providing an opportunity to contribute to government projects while promoting local businesses.

Evaluation Process:
The evaluation of bids will occur in a two-stage process, assessing both technical and financial proposals separately. Bidders are scored based on their compliance with eligibility criteria, technical capabilities, past performance, and financial health. An established scoring system will determine the successful bidder(s) based on predefined parameters.

Delivery Locations:
The services are to be rendered at designated sites specified by the Indian Oil Corporation Limited. Further details regarding exact locations are provided during the bid assessment and upon contract award.

Contact Information:
For queries related to the tender, bidders can reach out to the provided contact channels as specified in the official documentation. It is advised that all inquiries be made in a timely manner, allowing for sufficient response time before submission of bids.

This tender represents a significant opportunity for qualified bidders to engage in a pivotal role within the oil and gas sector, providing essential support services that contribute to the operational efficiency of critical infrastructure.