INDIAN OIL CORPORATION LIMITED Tender by Marketing Division (GEM/2025/B/6124266)
Customized AMC/CMC for Pre-owned Products - Dispensing Unit; Tokheim India Pvt Ltd; Comprehensive M
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Tender Title: Customized AMC/CMC for Pre-owned Products - Dispensing Unit
Reference Number: GEM/2025/B/6124266
Issuing Authority: Indian Oil Corporation Limited
Department: Ministry of Petroleum and Natural Gas
The Indian Oil Corporation Limited is seeking bids for the provision of Customized Annual Maintenance Contract (AMC) or Comprehensive Maintenance Contract (CMC) for pre-owned Dispensing Units from Tokheim India Pvt Ltd. This initiative aims to ensure uninterrupted service and performance of the dispensing units, which are integral to the operation of our services in the petroleum sector.
Scope of Work and Objectives
The primary objective of this tender is to secure a contractor capable of delivering:
- Comprehensive maintenance services for pre-owned dispensing units.
- Regular bi-monthly servicing to guarantee their efficiency and longevity.
- Rapid response and resolution of any operational issues that arise.
Eligibility Criteria
To qualify for this tender, applicants must meet the following eligibility criteria:
- Registration as a legal entity and relevant service providers in India.
- Demonstrable experience in providing similar maintenance contracts.
- Compliance with all applicable laws and regulations governing the services offered.
Technical Requirements
The successful bidder will be expected to:
- Adhere to the specified technical standards applicable to dispensing units.
- Provide certified engineers or technicians well-versed with Tokheim products.
- Guarantee the availability of spare parts within a specified time frame of service requests.
Financial Requirements
Bidders must present a financial proposal that includes:
- Detailed breakdown of costs associated with the AMC/CMC services.
- Any applicable taxes and compliance with pricing norms set by Indian Oil Corporation.
- Provision of Earnest Money Deposit (EMD) as specified in the tender documents.
Document Submission Details
Bidders are required to submit their bids electronically through the GEM portal, and all submitted documents must be in the format outlined in the tender guidelines. Additionally, all proposals must include:
- Company registration documents.
- Relevant certificates proving qualifications and past work experiences.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs), offering them benefits that may include:
- Relaxed financial and technical eligibility criteria.
- Assistance in completing the registration process on the GEM portal.
Evaluation Process
Submissions will be evaluated based on:
- Compliance with eligibility and technical requirements.
- The viability of the financial proposal.
- The responsiveness to the scope of work and objectives set forth in the tender.
Delivery Locations
The required services for the dispensing units will be delivered throughout the operational areas of Indian Oil Corporation Limited, with specific details provided to the successful bidder post-award.
Contact Information
For further inquiries regarding this tender, please refer to the official Indian Oil Corporation Limited contact avenues specified on the GEM portal.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
9 DocumentsDocuments Required from Seller
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity within India, having previous experience in providing maintenance services for dispensing units, and compliance with all legal, financial, and technical standards specific to the services offered. Additionally, bidders must ensure all documents submitted are legitimate and accurately reflect their capabilities.
Bidders must comply with the technical specifications outlined by Tokheim India Pvt Ltd for dispensing units, ensuring that maintenance practices maintain the standards set for operational safety and service efficiency. Familiarity with the equipment and proven capability to handle repairs and replacements is also expected.
The Earnest Money Deposit (EMD) is a prerequisite for participating in the tender process. Bidders need to include the necessary financial documentation evidencing the deposit in their proposal. This deposit acts as a security measure, ensuring that bidders remain committed to their offers once submitted.
Bidders are required to submit their proposals through the GEM portal in the specified electronic format. Proper documentation as outlined in the tender description must be provided, including registration documents and proof of previous experience.
MSEs are encouraged to bid for the contract as there are special provisions that include ease in compliance with eligibility requirements and other forms of support to facilitate their participation. This aligns with the government’s initiative to promote entrepreneurship and local business involvement in procurement processes.
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