Tender Title: Custom Bid for Services - DRG325S010 CAMC of Battery Charger System

Reference Number: GEM/2025/B/6172803
Issuing Authority: Indian Oil Corporation Limited
Department: Ministry of Petroleum and Natural Gas

The Indian Oil Corporation Limited (IOCL) is inviting bids for the Custom Bid for Services pertaining to the Comprehensive Annual Maintenance Contract (CAMC) of the Battery Charger System installed at the DCU Sub-Station of Digboi Refinery. The scope of this tender encompasses comprehensive maintenance and support services aimed at ensuring the operational efficiency and reliability of the battery charger system installed at the facility.

Scope of Work and Objectives

The primary objective of this tender is to ensure the effective maintenance and servicing of the battery charger system which includes but is not limited to:

• Routine maintenance tasks
• Preventive maintenance
• Troubleshooting and repairs as necessary
• Availability of spare parts
• Timely service response to any equipment failure

The awarded contractor will be responsible for delivering high-quality services that meet industry standards and ensure uninterrupted operations of the battery charger system at the refinery.

Eligibility Criteria

To be eligible to participate in this tender, bidders must meet the following criteria:

• Be a registered entity with relevant experience in providing maintenance services for electrical or similar equipment.
• Possess a valid registration document/service certificate from a recognized authority.
• Have at least five years of experience in CAMC operations for similar types of equipment.
• Financial stability and capacity to undertake the maintenance service.

Technical Requirements

Bidders must adhere to the following technical specifications:

• The battery charger systems should meet the performance specifications outlined in the bid document.
• Compliance with relevant quality standards specific to electrical equipment maintenance (ISO, IEC, or equivalent).
• Availability of qualified personnel with specific training and certification in managing and servicing battery charger systems.

Financial Requirements

Bidder must demonstrate financial stability, which may include submitting:

• Audited financial statements for the past three years.
• Submission of a Bid Security or Earnest Money Deposit (EMD) of the specified amount in the tender document.
• Compliance with the payment terms identified in the tender, ensuring timely payment to service personnel and procurement of any necessary materials.

Document Submission Details

Bidders are required to submit their proposals electronically through the specified e-procurement platform. All documentation must be uploaded in the accepted formats as outlined in the bid instructions. It is critical that all submissions conform to the requirements specified to ensure evaluation.

Special Provisions

The tender includes special provisions for Micro, Small, and Medium Enterprises (MSEs) and Startups, encouraging their participation in the bidding process. Such entities may benefit from lower financial requirements and simplified registration criteria.

Evaluation Process

The evaluation will follow a two-stage process:

1. A preliminary screening of the documents submitted for compliance with eligibility criteria.
2. Detailed evaluation based on the technical proposal, financial bid, and past performance of bidders.

Proposals will be assessed on their comprehensiveness, adherence to technical specifications, and financial viability.

Delivery Locations

The service must be rendered at the DCU Sub-Station of the Digboi Refinery, located in Assam, India. All logistical considerations for equipment and personnel must be incorporated into the bid.

Contact Information

For any inquiries regarding the tender or submission details, interested parties should contact Indian Oil Corporation Limited through the provided communication channels mentioned in the official tender documentation.