The Indian Railways, under the Ministry of Railways, invites bids for the tender titled Custom Bid for Services - Day to day maintenance and management of Officer rest house at DDU with reference number 232bd7cf5. The objective of this tender is to ensure proper maintenance, management, and cleaning services at the Officer rest house for a duration of 570 days. This tender encompasses various aspects of hospitality management, including but not limited to the washing of bed linen, towels, napkins, and curtains, thereby ensuring a hygienic and comfortable environment for the officers.

Scope of Work and Objectives

The successful bidder will be responsible for providing the following services:

• Day-to-day maintenance and management of the Officer rest house.
• Regular washing of bed linen and pillow covers.
• Washing services for turkey towels, hand towels, and napkins.
• Maintenance service for curtains.

These services are vital for maintaining a high standard of accommodation and hospitality for the users of the Officer rest house.

Eligibility Criteria

To be eligible for this tender, bidders must fulfill the following requirements:

• The bidder must be a registered entity with the necessary licenses and permits to operate in the hospitality sector.
• Bidders must have previous experience in providing similar services to government or reputed private organizations.
• Compliance with all applicable laws and regulations.

Technical Requirements

Bidders must demonstrate adherence to the following technical requirements:

• Provision of quality assurance protocols to maintain cleanliness standards.
• Ability to follow specified procedures for washing and maintaining linens and laundry.
• Availability of trained personnel to ensure the effective execution of all services outlined in the tender.

Financial Requirements

Bidders should be prepared to provide financial documentation which includes:

• Proof of financial stability.
• Detailed pricing proposals for each service specified in the scope of work.
• Any additional costs related to the project completion not previously mentioned.

Document Submission Details

Bidders are required to submit their documents electronically via the GEM portal. All documents must be in PDF format, ensuring clarity and legibility. Failure to comply with the submission format may result in disqualification.

Special Provisions

Micro, Small, and Medium Enterprises (MSEs) will be given preference in this tender process, promoting inclusivity and support for local businesses. Additionally, provisions for startups under the government's initiative will be considered to encourage innovation and entrepreneurship.

Evaluation Process

The submitted bids will be evaluated based on:

• Compliance with eligibility and qualification criteria.
• Financial proposals compared against market rates and previous tender submissions.
• Technical expertise and experience in managing similar services.

Delivery Locations

Services will be provided at the Officer rest house, located at the designated premises of DDU.

Contact Information

For any queries related to this tender, please ensure to refer to the official website of the Ministry of Railways or contact the designated department within the Indian Railways.

This tender aims to ensure a seamless experience in the management and maintenance of the Officer rest house, guaranteeing cleanliness and efficiency in operation. Bidders are encouraged to put forth their best proposals that align with the requirements outlined in this document.