Tender Title: Mechanised Coach Cleaning Services
Reference Number: GEM/2025/B/6186962
The Indian Railways, operating under the Ministry of Railways, has issued a tender for comprehensive mechanised coach cleaning services. This initiative, specifically categorized under "Custom Bid for Services", aims to enhance the cleanliness and maintenance of coaches at various operational points, ensuring the highest standards of hygiene and functionality.
Scope of Work and Objectives
The primary objective of this tender is to provide a suite of services that encompass the following:
- Mechanised Coach Cleaning with Watering at Primary End
- Mechanised Coach Cleaning with Watering at Secondary End
- Supply of Manpower for Onboard Housekeeping Services (OBHS) Activities
- Provision of Chemicals, Tools, and Consumables for OBHS Activities
- Attendance Services for AC Coaches and Linen Management
- Pest and Rodent Control Measures
- Maintenance of Bio Toilets in Coaches
The services are expected to be performed at respective cleaning stations, ensuring coaches are maintained in pristine condition to support passenger safety and comfort.
Eligibility Criteria
To be considered for this tender, bidders must fulfill specific criteria:
- Registration as a legal entity capable of providing cleaning and maintenance services.
- Experience in executing similar projects & contracts within the rail or transport sector.
- Compliance with quality and safety standards stipulated by Indian Railways.
- Adequate financial stability to undertake and complete the project.
Technical Requirements
The bidders must provide:
- Details of the technical capabilities available to perform the services.
- Certification of the cleaning chemicals and equipment to meet safety and efficacy standards.
- Evidence of previous work or contracts demonstrating competence in service delivery.
Financial Requirements
- Bidders are expected to submit a competitive financial proposal, including all costs associated with the project.
- Compliance with financial regulations surrounding pricing and tax obligations is critical, as mentioned in the tender.
Document Submission Details
Bidders must ensure that all necessary documentation is submitted as part of their bid. This includes:
- A filled tender application form.
- Proof of eligibility and technical capability.
- Financial proposals in the specified format outlined in the tender documentation.
Special Provisions
Bidders from Micro, Small, and Medium Enterprises (MSEs) will receive preferential benefits during the evaluation process. This initiative encourages participation from startups and smaller entities, fostering a competitive environment.
Evaluation Process
The evaluation will be conducted based on:
- Compliance with eligibility and technical criteria.
- Financial viability of the proposed bid.
- Quality metrics as defined in the tender.
Delivery Locations
The cleaning services are to be performed at various primary and secondary cleaning stations assigned by Indian Railways across the operational network.
Contact Information
For inquiries related to the tender, please reference the official channels established by the Ministry of Railways. Further communication must be strictly through the formal processes outlined in the tender documentation.
This tender represents a key opportunity for qualified service providers to align with the Indian Railways in enhancing passenger experiences through improved cleanliness and service efficiency.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, having prior experience in cleaning services, and demonstrating compliance with the quality and safety regulations stipulated by the Indian Railways. Bidders must also possess the financial capability to sustain project execution.
Mandatory certificates include those demonstrating compliance with safety standards for cleaning chemicals and proof of technical capabilities. Bidders may also need to provide documentation that attests their experience in executing similar contracts.
To register, bidders must follow the registration process outlined in the tender documentation. This typically involves creating an account on the designated bidding portal and ensuring that all preliminary documentation is prepared in advance of submission.
The accepted document formats typically include PDF, DOCX, and XLS, as specified in the tender. Bidders should ensure that all documents are legible and comply with the submission guidelines to avoid disqualification.
The evaluation criteria focus on three primary aspects: eligibility confirmation, technical capability, and financial proposals. The selected bidder will be one who meets all eligibility prerequisites and submits the most competitive financial and quality service proposal.
This FAQ section is designed to facilitate clear understanding among potential participants regarding the scope, requirements, and processes associated with this tender.
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