Indian Railways Tender by Eastern Railway (GEM/2025/B/6117977)
Custom Bid for Services - Provision of OBHS activities of nominated trains at MLDT coaching depot f
Tender Timeline
Tender Title: Provision of OBHS Activities of Nominated Trains at MLDT Coaching Depot
Tender Reference Number: GEM/2025/B/6117977
Issuing Authority/Department: Indian Railways, Ministry of Railways
Scope of Work and Objectives
This tender encompasses the provision of On-Board Housekeeping Services (OBHS) for nominated trains at the MLDT coaching depot. The primary objective is to ensure cleanliness, hygiene, and premium service quality on board the trains for a specified duration of three years (1096 days). The successful bidder will be responsible for deploying trained manpower to effectively manage housekeeping duties on these trains.
Eligibility Criteria
To be eligible for bidding, the prospective bidders must be registered entities and possess relevant experience in providing similar housekeeping services. Bidders must demonstrate their capability through past performance, manpower availability, and adherence to industry standards.
Technical Requirements
Bidders must comply with several technical requirements including but not limited to:
- Having trained personnel certified in housekeeping services.
- Capability to maintain a high standard of cleanliness.
- Conformance to safety norms and regulations of the railways.
Financial Requirements
The financial requirements entail providing documents that showcase the bidder's financial stability, such as balance sheets for the last three financial years. A comprehensive pricing schedule will need to be submitted, detailing the costs associated with providing the OBHS services.
Document Submission Details
All required documents must be submitted electronically through the designated tender submission platform. Bidders must ensure that all documentation is complete and adheres to the specified formats to avoid disqualification.
Special Provisions
This tender recognizes the potential of Micro, Small, and Medium Enterprises (MSEs) and Startups. Provisions are established to encourage participation of these enterprises, providing them with benefits such as bid evaluation discounts and a target reservation for MSEs.
Evaluation Process
The evaluation will be conducted based on a series of pre-defined criteria, focusing on both technical and financial submissions. The evaluation process will assess the bidder’s qualifications, experience, and overall financial proposal to ensure alignment with the requirements of the Indian Railways.
Delivery Locations
The services will be delivered at the MLDT coaching depot, which serves as a central point for the nominated trains operating under Indian Railways.
Contact Information
For any queries or further clarification regarding the tender, bidders are encouraged to reach out via the contact information available on the tender submission platform, ensuring all communications relate directly to the tender specifications.
Additional Information
All bidders should pay attention to any amendments or updates regarding the tender on the electronic platform throughout the bidding process. Ensuring compliance with local procurement rules and maintaining adherence to the 'Make in India' policies will be crucial for all respondents.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
10 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with sufficient experience in providing On-Board Housekeeping Services. Bidders must demonstrate compliance with technical specifications and safety standards set forth by the Indian Railways. Adequate proof of manpower availability and past performance in similar contracts will also be essential for eligibility.
Bidders must provide several required certificates, including proof of registration with relevant authorities, compliance certificates for labor laws, and certifications for personnel trained in housekeeping. It is critical that all documentation submitted demonstrates the ability to meet the standards and quality requirements laid out in the bid.
The registration process for the tender requires bidders to access the electronic tender platform, complete the necessary forms with accurate details, and upload all requisite documents in the designated formats. It is essential for bidders to thoroughly review all instructions on the platform to ensure smooth completion of their registration.
The payment terms for the awarded contract will be outlined in the tender documents. Typically, payment will be linked to delivery milestones and the satisfactory completion of services as per the agreed standards and operations outlined in the contract.
Yes, there are specific benefits for Micro, Small, and Medium Enterprises (MSEs) under this tender. These include bid evaluation discounts, a reserved percentage of procurement for MSEs, and supportive measures to encourage and enhance participation of smaller enterprises in the tendering process.
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