Indian Railways Tender by Western Railway (GEM/2025/B/6120450)

Tender Title:

Hiring Of Agency For ISO Certification Service - GEM/2025/B/6120450

Issuing Authority:

Ministry of Railways, Indian Railways

Scope of Work and Objectives:

The objective of this tender is to solicit bids for the hiring of an agency specializing in ISO certification services. The agency will be responsible for certifying the Integrated Management System (IMS) at the Coaching Depot Indore and Coach Care Complex DADN. The specific certifications to be sought include ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 50001:2018, and the implementation of the 5S methodology. The engagement will last for three years, ensuring continuous compliance and improvement of the management systems in accordance with industry standards.

Eligibility Criteria:

To qualify for this tender, bidders must meet certain eligibility criteria. These include:

• Being a registered entity with a valid legal status.
• Experience in providing ISO certification services.
• The capability of providing all required certifications mentioned in the scope of work.
• Financial stability and previous successful certification project completions will be considered.

Technical Requirements:

Bidders are required to demonstrate their technical expertise in ISO certification. The submission must include:

• Details of previous certifications completed.
• Profiles of the personnel involved in the certification process.
• Access to necessary ISO standards documentation and best practices.
• A robust methodology for implementation and continuous improvement.

Financial Requirements:

Bidders must provide:

• A detailed financial plan that outlines the proposed costs associated with the certification services.
• Evidence of financial stability, including balance sheets and profit/loss statements for the past three years.
• Compliance with public procurement policies regarding pricing transparency and fairness.

Document Submission Details:

All tender submissions must be completed in accordance with the guidelines set forth in the tender documentation. Documents need to be submitted electronically via the designated governmental portal. There will be no hard copy submissions allowed. Each submission must include all required forms, proof of eligibility, technical and financial documents.

Special Provisions:

Micro, Small, and Medium Enterprises (MSEs) and startups are encouraged to participate in this tender process. Benefits may include:

• Relaxed eligibility criteria.
• Support in the documentation process.
• Assistance in financial arrangements where applicable.

Evaluation Process:

The evaluation of bids will be based on criteria including:

• Technical proficiency and experience in ISO certifications.
• Financial quoting and project feasibility.
• Overall proposal quality. The government reserves the right to clarify any aspect of the proposal during the evaluation process.

Delivery Locations:

The delivery of services will primarily occur at the Coaching Depot Indore and Coach Care Complex DADN. Bidders must ensure they are familiar with both locations and the specific requirements for service implementation there.

Contact Information:

For any queries regarding this tender, bidders are encouraged to refer to the agency's official communication channels. However, no specific contact details are provided in the tender document.