Indian Railways Tender by Western Railway (GEM/2025/B/6186741)
Custom Bid for Services - Comprehensive Annual Maintenance Contract (CAMC) of HUS110 Rack mount Net
Tender Timeline
Tender Title: Comprehensive Annual Maintenance Contract (CAMC) of HUS110 Rack Mount NetApp Storage System and Brocade Switch
Reference Number: GEM/2025/B/6186741
Issuing Authority: Ministry of Railways, Indian Railways
The Comprehensive Annual Maintenance Contract (CAMC) for the HUS110 Rack Mount NetApp Storage System and Brocade Switch aims to ensure optimal functioning, performance, and longevity of critical IT infrastructure. This tender invites bids from experienced service providers to deliver comprehensive maintenance services that cover all aspects of operation, repair, and support.
Scope of Work and Objectives
The scope of work for this tender encompasses the following objectives:
- Provide preventive and corrective maintenance for the HUS110 Rack Mount NetApp Storage System.
- Ensure the operational reliability and uninterrupted performance of the Brocade Switch.
- Immediate response to system failures, minimizing downtime.
- Regular performance and health checks to optimize system performance.
- Provide timely updates and firmware upgrades in line with manufacturer guidelines.
Eligibility Criteria
To qualify for participating in this tender, bidders must:
- Be a registered entity with valid registration documents.
- Demonstrate prior experience in handling maintenance contracts for IT infrastructure, specifically for storage systems and networking hardware.
- Possess all relevant certifications that ensure compliance with industry standards and requirements.
Technical Requirements
Bidders should meet the following technical specifications:
- Ability to offer a fully-trained and certified support team for emergency and routine maintenance.
- Tools and resources necessary for effective troubleshooting and repairs.
- Knowledge of the latest technologies related to NetApp and Brocade systems.
Financial Requirements
Bidders must provide:
- Detailed breakdown of pricing structure, including any hidden costs.
- Proof of financial stability and capability to handle the contract.
- Appropriate Earnest Money Deposit (EMD) as specified in the tender conditions.
Document Submission Details
Interested bidders are required to submit:
- Completed bid forms along with all necessary supporting documents in the specified format.
- Bids must be submitted through the official platform, ensuring compliance with document format guidelines provided in the tender.
Special Provisions
The tender opens the door for Micro, Small, and Medium Enterprises (MSEs) and start-ups, encouraging them to participate by providing benefits such as relaxed qualification criteria and potential financial incentives.
Evaluation Process
The evaluation of bids will be performed based on:
- Compliance with technical specifications.
- Price competitiveness and overall cost-effectiveness.
- Prior experience and service history in delivering similar contracts.
Delivery Locations
Services are to be rendered within the operational zones designated by the Ministry of Railways across India, ensuring optimized service delivery and minimal disruption.
Contact Information
For any queries or further clarification regarding the tender, bidders may reach out to the official contacts provided within the tender documentation.
Additional Information
Bidders are encouraged to familiarize themselves with the unique aspects of maintaining NetApp Storage Systems and Brocade Switches, as well as how their proposals will align with the technological demands of the Ministry of Railways.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
13 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, having proven experience in handling maintenance contracts for IT infrastructure, and possessing valid industry certifications. Bidders must also demonstrate financial stability and capacity to manage the contract requirements effectively.
Participants must hold relevant technical certifications that demonstrate expertise in maintaining NetApp Storage Systems and Brocade Switches. Additionally, bidders should provide evidence of a trained support team capable of executing maintenance tasks efficiently.
Bids must be submitted electronically through the designated official platform. Ensure all documents are in the accepted document formats outlined in the tender to avoid disqualification. Confirm that your submission is complete and complies with the specified requirements.
The Earnest Money Deposit (EMD) serves as a security assurance for bidders and is mandatory for participation. The amount and details regarding the EMD, including submission procedures, will be outlined in the tender documentation that accompanies this bid.
Yes, the tender allows for provisions benefiting Micro, Small, and Medium Enterprises (MSEs), encouraging local suppliers to align with Make in India initiatives. Compliance with local content and procurement rules is encouraged to promote domestic manufacturing and service delivery, fostering the growth of local industries.
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