Indian Railways Tender by North Central Railway (GEM/2025/B/6166624)

Tender Title: Regular Enroute Coach Watering and On-Call/Complaint Coach Cleaning Work
Tender Reference Number: GEM/2025/B/6166624
Issuing Authority: Ministry of Railways, Indian Railways

Overview

The Ministry of Railways is inviting bids for a comprehensive Custom Bid for Services to perform regular enroute coach watering and on-call or complaint coach cleaning work at Agra Cantt Station. This tender encompasses services required for a duration of three years to uphold cleanliness and operational efficiency in railway services.

Scope of Work and Objectives

The scope of work includes:

• Efficient regular coach watering to maintain passenger comfort.
• Immediate complaint-based coach cleaning services upon request.
• Timely execution of the above services, ensuring they meet the quality standards set by the railways.

The objective is to engage a qualified and experienced vendor to consistently maintain cleanliness and hygiene standards of the coaches, thereby enhancing passenger satisfaction and operational reliability.

Eligibility Criteria

Bidders must meet the following eligibility criteria:

• Must be a registered entity with the capability to provide services as outlined.
• Relevant experience in coach cleaning and maintenance services is essential.
• Compliance with the necessary labor and environmental regulations.

Technical Requirements

Bidders should demonstrate:

• Availability of skilled personnel trained in coach cleaning processes.
• Appropriate equipment and tools to ensure effective service delivery.
• Familiarity with Indian Railways' operational standards and procedures.

Financial Requirements

Participants must submit valid financial documents to demonstrate:

• Financial stability to undertake the proposed work.
• Adherence to invoicing and payment regulations stipulated by Indian Railways.
• Status as a Micro, Small, or Medium Enterprise (MSE) may provide additional benefits during the evaluation.

Document Submission Details

Bidders are required to submit bids electronically via the GEM portal according to the specified guidelines. This includes:

• Technical proposal detailing the methodology for service delivery.
• Financial proposal with a complete breakdown of costs associated with the services.

Evaluation Process

An evaluation panel will assess bids based on:

• Conformance to technical specifications.
• Cost-effective pricing while meeting quality standards.
• Previous experience and overall reputation within the industry.

Delivery Locations

The primary delivery location for the services is Agra Cantt Station, with the possibility of extending services to other railway stations based on operational needs.

Contact Information

For more details on the tender, please refer to the GEM portal or contact the Ministry of Railways directly. Specific contact details are unavailable at this moment.

Special Provisions

Bidders are encouraged to take advantage of benefits for MSEs and must ensure compliance with 'Make in India' policies and local content rules within their proposals, which underscores the government's push for organizations contributing locally to the procurement process.