Indian Railways Tender by Southern Railway (GEM/2025/B/6130182)
Custom Bid for Services - Cleaning of En-route Pass through Trains under Clean Train Station Scheme
Tender Timeline
Tender Title: Custom Bid for Services - Cleaning of En-route Pass through Trains
Reference Number: GEM/2025/B/6130182
Issuing Authority: Ministry of Railways, Indian Railways
The Indian Railways is inviting bids for a comprehensive cleaning service for en-route pass through trains as part of the Clean Train Station Scheme. This project aims to enhance cleanliness standards across various railway stations, focusing specifically on Mangalore Junction Railway Station. The successful bidder will be required to provide cleaning services for a period of one year, adhering to the guidelines of the Clean Train Station Scheme to ensure the highest quality standards are met.
Scope of Work and Objectives
The scope of work involves providing cleaning services to en-route trains, ensuring the trains are maintained in pristine condition. Services will include regular cleaning of passenger compartments, toilets, and other areas to maintain hygiene and safety for all passengers. The objectives include improving passenger satisfaction through enhanced cleanliness and contributing to the overall image of Indian Railways.
Eligibility Criteria
Bidders must be registered entities with requisite experience in providing cleaning services. Additionally, firms must comply with all relevant statutory requirements and have the capability to manage multiple teams if necessary.
Technical Requirements
Bidders are required to have adequate technical know-how and qualified personnel to carry out the cleaning tasks efficiently. This includes cleanliness protocols, management capabilities, and logistics to deploy staff quickly to meet demand.
Financial Requirements
All bids must include a detailed financial proposal, ensuring transparency and adherence to budgetary constraints. The proposal must include applicable taxes, such as an 18% GST, which will be applied to the total bid amount.
Document Submission Details
Bidders must submit their proposals electronically through the GEM portal. All supporting documents, including eligibility certificates and financial statements, must be attached. It is imperative that the submissions are clear and organized to facilitate the evaluation process.
Special Provisions
Micro, Small, and Medium Enterprises (MSEs) are encouraged to participate in this tender, and provisions exist to assist these businesses in accessing bidding opportunities. Startups are also welcomed to submit bids under this tender, contributing to the increase of innovative solutions within the railway services sector.
Evaluation Process
The evaluation of bids will involve a thorough review of technical qualifications, financial proposals, and compliance with eligibility criteria. Assessors will prioritize bids that not only meet basic requirements but also provide additional value through innovative cleaning solutions or efficiency enhancements.
Delivery Locations
The primary delivery location is Mangalore Junction Railway Station, where cleaning services are to be executed. Adherence to the timelines for commencement and execution of services will be strictly monitored.
Contact Information
For queries and clarifications, please refer to official contacts listed on the GEM portal or associated documents regarding this tender. Ensure all communications are directed through official channels to maintain transparency and clarity during the bidding process.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
14 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity recognized under applicable laws, having a proven track record in providing cleaning services, and the necessary manpower to manage operations at multiple locations. Firms must ensure compliance with all statutory and regulatory frameworks relevant to offering services to the Indian Railways.
Bidders are expected to adhere to strict quality standards that encompass effective cleaning protocols, safety measures, and environmental considerations. This includes employing biodegradable cleaning agents and ensuring that all staff are trained in hygiene and safety practices relevant to public transport environments.
Payment terms will be outlined in the contract following bid acceptance, but typically, payments are linked to service delivery milestones. It is essential to meet the agreed-upon compliance requirements and to submit appropriate invoices as stipulated in the contract to receive timely payments.
The evaluation process will involve a comparative analysis of technical and financial proposals. Assessors will focus on the ability to meet quality standards, proposed timelines, and overall cost-effectiveness of the bid. Results will be communicated through official channels, clearly outlining successful bidders.
Yes, the tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Provisions have been established to enable these entities to compete fairly, including reduced eligibility forms, assistance with document preparation, and considerations in the evaluation process to highlight local content compliance.
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