Indian Railways Tender by North East Frontier Railway (GEM/2025/B/6154972)

Tender Title: Customized Bid for Mechanized Cleaning of Coaches

Reference Number: GEM/2025/B/6154972
Issuing Authority: Ministry of Railways, Indian Railways

The Ministry of Railways seeks proposals through this Custom Bid for Services to ensure the efficient mechanized cleaning of coaches for through-passing trains. The primary objective is to maintain cleanliness and hygiene standards in the coaches during their halt at KIR Platform under the CTS (Clean Train Station) scheme. This tender encompasses various aspects of the cleaning process, including thorough dry cleaning, sweeping, and continuous monitoring of passenger complaints.

Scope of Work and Objectives

The scope of work entails the following services:

1. Labour Cost for Mechanized Cleaning - Provision of skilled workers to execute cleaning tasks efficiently.
2. Dry Cleaning and Sweeping - Implementing comprehensive cleaning measures, including washing and tidying coaches during nighttime.
3. Passenger Complaint Attention - Assigning personnel to address passenger complaints and feedback to enhance service quality.
4. Chemical and Consumables Supply - Supply of required chemicals, consumables, and machinery, including a biometric machine specifically for tracking attendance during cleaning operations.
5. Project Bonus Provisions - Potential bonus payments will be made based on the verification of work completion and evidence of payment submission.

Eligibility Criteria

Prospective bidders must meet the following eligibility requirements:

• Registration as a legal entity in compliance with regional and national laws.
• Proven experience in providing mechanized cleaning services, particularly in the railway or mass transit sector.
• Adequate manpower and machinery in line with the operational requirements specified.

Technical Requirements

The selected service providers must adhere to specific technical specifications and quality standards including:

• Usage of certified and environmentally-friendly cleaning products.
• Availability of machinery and tools that comply with industry standards.
• Implementation of a quality management system to monitor cleaning efficacy.

Financial Requirements

Bidders are expected to provide a detailed financial breakdown, covering:

• Labour costs associated with the mechanized cleaning operations.
• Costs incurred for chemicals and consumables required.
• Performance security and Earnest Money Deposit (EMD) for bid validation.

In line with this bid, the bidders should ensure they comply with all financial regulations set forth by the Ministry of Railways.

Document Submission Details

Submissions must include:

• A proposal document detailing qualifications, approach, and pricing breakdown.
• Relevant certificates confirming registration and compliance with operational standards.
• Completed forms acknowledging acceptance of the terms associated with this bid.

Special Provisions

Micro, Small, and Medium Enterprises (MSEs) are encouraged to apply, with provisions that may include:

• Benefits and incentives tailored to enhance participation from smaller-scale enterprises.
• Compliance with the 'Make in India' initiative, promoting local production and procurement.

Evaluation Process

The evaluation process will be based on:

• Technical merit of the proposals.
• Financial feasibility and competitiveness.
• Past performance and experience in similar contracts.

Delivery Locations

Cleaning operations will be centered primarily at the KIR Platform, with services extending as per operational needs across relevant rail routes.

Contact Information

For queries related to the tender, please refer to official communication channels as provided by the Ministry of Railways.