Tender Title: Custom Bid for Services - Labour Cost for Mechanized Cleaning of Coaches

Reference Number: GEM/2025/B/6098809

Issuing Authority: Indian Railways, Ministry of Railways

The Custom Bid for Services aims to meet the increased demand for effective cleaning of coaches in passing through trains under the Clean Train Station (CTS) scheme. This tender solicits bids for both the labour cost for mechanized cleaning services as well as for the procurement of necessary resources, including machinery, tools, accessories, chemicals, consumables, and uniforms essential for maintaining cleanliness in railway coaches.

Scope of Work and Objectives

The primary focus of this tender is to engage service providers who can undertake the mechanized cleaning of coaches. This will involve cleaning operations based on strict adherence to hygiene standards and the overall quality maintenance of train services. Providers will be responsible for ensuring that all cleaning procedures align with the policies set forth under the Clean Train Station scheme. The objective is to provide a clean, safe, and hygienic environment for passengers, reinforcing the commitment of Indian Railways towards enhanced passenger experience.

Eligibility Criteria

To qualify for this tender, bidders must be registered entities and possess relevant experience in providing cleaning services. The following criteria must be met:

• Registered with applicable government authorities.
• Previous experience in similar contracts.
• Compliance with labor laws and employment regulations.

Technical Requirements

Bidders should demonstrate capability in maintaining high standards of cleanliness using mechanized equipment. The technical requirements include:

• Availability of trained workforce for cleaning operations.
• Use of approved cleaning agents and machinery.
• Quality assurance processes to evaluate cleanliness standards.

Financial Requirements

Participants are required to provide comprehensive financial bids detailing costs associated with manpower, materials, and equipment usage. Financial health will be assessed during the evaluation process to ensure that bidders possess adequate resources.

Document Submission Details

Bidders must prepare and submit a complete set of documents, including:

• Business registration documents.
• Technical proposals detailing cleaning methodologies.
• Financial proposals itemizing costs.

Special Provisions for MSE/Startup Benefits

This tender encourages Micro, Small, and Medium Enterprises (MSEs) and startups by providing favorable evaluation criteria. Specific provisions designed to enhance participation of these sectors will be considered during the selection process.

Evaluation Process

The evaluation of bids will include assessment of both technical and financial proposals. Bids will be scored based on compliance with the technical specifications, overall costs, and the demonstrated experience of the service provider. The highest-scoring bids will be prioritized for award.

Delivery Locations

The cleaning services are to be executed at designated railway platforms where passing through trains will be serviced. Specific locations will be specified during the award process.

Contact Information

For further inquiries regarding the tender specifications, potential bidders are encouraged to reach out to the Indian Railways' tender management team through duly provided channels on the tender documentation received.