Tender Title: Custom Bid for Services - Data entry operators for CMM and RailMadad portal of Indian Railways
Tender Reference Number: GEM/2025/B/6160534
Issuing Authority/Department: Ministry of Railways, Indian Railways

The scope of work for this tender involves the management and execution of data entry services specifically catered to the CMM (Customer Management Model) and RailMadad portal of the Indian Railways. The successful bidder will be tasked with providing proficient data entry operators at the Sickline Pitline and Train Passing sections of Coaching Maintenance Depots, specifically SCL (Sickline) and AGTL (Agartala), for a period of one year. The objective is to enhance the efficiency and accuracy of data management within these critical operations.

Eligibility Criteria

To be eligible for this tender, bidders must meet several criteria including, but not limited to, being a registered entity with adequate experience in data entry services. Additionally, compliance with legal and financial regulations is necessary. These eligibility standards ensure that prospective vendors can reliably fulfill the requirements set forth in the tender.

Technical Requirements

The technical requirements emphasize the need for experienced data entry operators who can demonstrate accuracy and proficiency in handling large volumes of data associated with transit operations. Bidders must present the qualifications of their personnel, ensuring they meet the competency levels needed for this role, including familiarity with the RailMadad portal and other related IT systems.

Financial Requirements

Bidders are required to submit comprehensive financial proposals detailing the costs associated with the service provision. Transparent pricing ensures value for money and allows for accurate budgetary allocations. All financial documents must comply with the regulations set forth by the Ministry of Railways and be clear in the breakdown of service costs.

Document Submission Details

Interested bidders should prepare and submit the necessary documentation as specified in the tender documents. All submissions must be electronic, ensuring security and easy access for evaluation. This includes detailed proposals, technical documentation, and financial outlines all conforming to the prescribed formats and requirements.

Special Provisions

This tender has provisions designed to benefit Micro, Small, and Medium Enterprises (MSEs), which may include relaxed financial criteria or additional support in the procurement process. This initiative supports the growth of smaller firms within the service sector.

Evaluation Process

The evaluation process for this tender will be rigorous, focusing on both the technical capabilities and financial viability of bidders. The authority will assess proposals based on their alignment with the scope of work, experience in similar projects, and overall cost-effectiveness. Commitment to quality standards and the capability to meet compliance requirements will also play a crucial role in the selection process.

Delivery Locations

The designated delivery locations for the service are the Sickline Pitline and Train Passing sections of Coaching Maintenance Depots in SCL and AGTL. Proper logistics arrangements should be made by the bidders to ensure that services are rendered efficiently within these locations.

Contact Information

For any queries or additional information, bidders are encouraged to refer to the official website of the Indian Railways or the Ministry of Railways. Clear channels for communication should be established to facilitate smooth correspondence between bidders and the procurement authority.

This tender represents a significant opportunity for qualified vendors to partner with the Indian Railways, ensuring that the data entry processes enhance overall operational efficiency. Bidders are encouraged to review the tender documents thoroughly to ensure compliance with all requirements and to prepare robust proposals that demonstrate their capability to deliver exceptional services.