Tender Title:

GEM/2025/B/6119726 - Manpower Outsourcing Services

Issuing Authority:

Ministry of Railways, Indian Railways

The GEM/2025/B/6119726 tender is for the provision of Manpower Outsourcing Services specifically aimed at Fixed Remuneration for Attendant services. This initiative is strategically important for enhancing operational efficiency within the Indian Railways and fulfilling essential service requirements in various capacities, including but not limited to attendants in high school levels.

Scope of Work and Objectives:

This tender aims to engage an experienced agency to supply qualified attendants who will assist in various operational domains within Indian Railways. The key objectives include:

• Ensuring seamless customer service in railway operations.
• Providing adequately trained personnel who can handle day-to-day tasks efficiently.
• Supporting Indian Railway staff in delivering quality services to passengers.

Eligibility Criteria:

Eligibility for participation in this tender requires the bidders to adhere to specific qualifications which include possession of relevant experience in manpower outsourcing. Legal compliance as per government regulations linked to the services provided is also mandatory.

Technical Requirements:

Bidders must demonstrate the capability to deliver Manpower Outsourcing Services effectively. This includes providing:

• Personnel with specific training relevant to attendant roles.
• Adherence to safety and compliance regulations important for railway services.
• A proficient management system to oversee and schedule operations effectively.

Financial Requirements:

Bidders must submit evidence of financial stability and sustainability, showcasing their capability to fulfill the contractual obligations. This may include recent financial statements, balance sheets, or taxation documents.

Document Submission Details:

Interested parties must prepare a complete proposal that includes the requisite documentation to be submitted in prescribed formats. Clear guidelines on submission detailed by the issuing authority should be followed to avoid disqualification.

Special Provisions:

The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs), promoting an inclusive business environment. Startups are also welcomed, emphasizing the government's commitment to fostering new businesses.

Evaluation Process:

Tender submissions will undergo rigorous scrutiny by a panel appointed under the Ministry of Railways. Evaluation will focus on:

• Compliance with technical specifications.
• Financial viability.
• Previous experience and performance across similar projects.

Delivery Locations:

Services will primarily be required across the Indian Railways' operational sites, which may vary based on operational needs.

Contact Information:

For further inquiries related to this tender, potential bidders are encouraged to consult the relevant department of the Ministry of Railways. Please refer to official communication channels for the most accurate and up-to-date information.

Additional Notes:

This tender offers a considerable opportunity for businesses in the manpower industry to establish or extend their footprint within the public sector, thereby contributing positively to the operational efficiency of Indian Railways while allowing participants to align with national policies favoring local enterprise involvement.