Tender Title: OBHS and Related Service for Railways (New Version 2.0) - Watering in Coach
Tender Reference Number: GEM/2025/B/6129456
Issuing Authority/Department: Ministry of Railways, Indian Railways
Scope of Work and Objectives
The OBHS and Related Service for Railways aims to enhance the onboard experience of passengers using railway services. The primary objective of this tender is to procure comprehensive watering services in railway coaches across designated routes. The service covers outdoor activities and is structured to ensure maximum efficiency and passenger satisfaction.
The tender invites qualified service providers to submit proposals outlining their capabilities to meet the needs of the Indian Railways. The intended scope includes, but is not limited to:
- Maintenance of water supply systems in coaches
- Conducting routine checks and maintenance of water quality
- Ensuring the timely delivery of water to coaches as per operational schedules
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility criteria:
- Must be a registered entity under relevant laws and have an active GST registration.
- Experience in similar services for a minimum of two years.
- Must possess necessary operational know-how to execute water supply in railway environments.
Technical Requirements
The technical specifications required for bidding include:
- Compliance with Indian Railways standards regarding water quality.
- Suitable equipment for water supply and monitoring.
- Trained personnel for managing the water supply in coaches.
- Detailed plan for regular maintenance and emergency response.
Financial Requirements
Bidders must adhere to the following financial requirements:
- Submission of a valid Earnest Money Deposit (EMD) as per the guidelines provided in the tender documents.
- Proof of financial stability and previous experience in providing similar services, including past financial statements.
Document Submission Details
Prospective bidders are required to submit their proposals electronically through the designated online portal. All documents must be in PDF format, ensuring that they are clear and readable. Submission should include the following items:
- Technical proposal
- Financial proposal
- Eligibility and compliance documents
Special Provisions
This tender may include special provisions to encourage participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Interested bidders are encouraged to highlight their eligibility for these provisions during the proposal submission process.
Evaluation Process
The evaluation of bids will be conducted based on a two-part method, reviewing both the technical and financial proposals. The bids will be assessed against predetermined criteria focusing on:
- Quality and experience of the bidder
- Completeness of the proposal
- Financial viability and pricing structure
Delivery Locations
The effective delivery of services will primarily be required across various railway stations and routes as designated by the Indian Railways. Specific details will be clarified in the tender documentation, emphasizing compliance with operational logistics.
Contact Information
For further queries related to this tender, please refer to the official communication channels provided in the documentation. It is recommended that bidders ensure clarity on all aspects of the tender to facilitate a smooth submission process.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity under relevant laws, possessing an active GST registration, and demonstrating at least two years of experience in similar services related to water supply in railway environments. Bidders must also ensure compliance with any specific guidelines mentioned in the tender documents.
To participate effectively, bidders are mandated to submit essential certificates. These include valid GST registration, business registration documents, and any relevant quality certification that affirms the capability to meet the standards set forth by Indian Railways for water quality and service delivery.
Bidders must adhere to strict technical specifications concerning the compliance of water quality standards set by Indian Railways. This includes having suitable equipment for water supply management, the capacity for ongoing water quality monitoring, and trained personnel capable of executing the service requirements efficiently.
The payment terms for this tender will be detailed in the tender documents. Typically, payments are made based on milestones achieved during the service delivery, contingent upon satisfactory verification of compliance with quality and service expectations set forth in the agreement.
The tender includes provisions aimed at promoting participation from Micro, Small, and Medium Enterprises (MSEs), encouraging competitive pricing and innovative approaches. These provisions may include relaxed eligibility criteria or enhanced evaluation weightages for MSE bidders to foster inclusivity in the procurement process.
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