Indian Railways Tender by Central Railway (GEM/2025/B/6115361)
AMC of Integrated Security and Surveillance System - Monitor Operations, Employee Safety, Assist tr
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Tender Title: AMC of Integrated Security and Surveillance System - Monitor Operations, Employee Safety
Reference Number: GEM/2025/B/6115361
Issuing Authority: Ministry of Railways, Indian Railways
Scope of Work and Objectives
The primary objective of this tender is to establish a comprehensive Annual Maintenance Contract (AMC) for an Integrated Security and Surveillance System. This will not only ensure the seamless operation of monitoring activities but also emphasize employee safety and provide assistance to traverser operators in their operations. The service provider is expected to manage and maintain the security infrastructure while delivering consumables necessary for efficient functioning. The contractor will be required to implement measures that enhance safety protocols and the overall effectiveness of the surveillance system within the assigned operational areas.
Eligibility Criteria
Eligible bidders for this tender must be registered entities capable of fulfilling the requirements set forth in the tender notice. Specific eligibility criteria include:
- Legal registration as a company or entity.
- Proven experience in managing and maintaining surveillance systems.
- Relevant certifications that validate the entity’s technical and operational capabilities.
- Adherence to industry standards for safety and operational excellence.
Technical Requirements
The technical requirements necessitate an in-depth understanding of Integrated Security and Surveillance Systems. Bidders should demonstrate expertise in:
- Installing and maintaining surveillance equipment.
- Implementing security protocols and measures to enhance worker safety.
- Expertise in providing ongoing support and maintenance, including software updates and equipment repairs.
- Submission of relevant technical documentation showcasing prior projects and achievements.
Financial Requirements
Financial stability is crucial for prospective bidders. Bidders are expected to present:
- Financial statements for the previous three years demonstrating capacity to undertake the contract.
- Any relevant performance security requirements as stipulated.
- Evidence of previous contracts completed successfully connecting to similar scopes.
Document Submission Details
Interested parties should submit all necessary documentation related to their bids electronically via the government procurement platform, following specified formats. The submission must adhere to defined guidelines to avoid disqualification.
Special Provisions
This tender includes provisions to encourage participation from Micro, Small, and Medium Enterprises (MSEs) and startups. MSEs are entitled to benefits that may include relaxation in criteria and enhanced evaluation capabilities.
Evaluation Process
Bids will be evaluated based on:
- Compliance with eligibility and technical requirements.
- Detailed assessment of submitted proposals.
- Financial viability and past performance records.
This multi-step evaluation process ensures that selected vendors meet the ministry's standards for operational excellence.
Delivery Locations
Services under this contract will be operational throughout specified areas defined by the Ministry of Railways. It is imperative that bidders assess their ability to provide support across multiple locations.
Contact Information
While specific contact information is not provided in the tender notice, interested bidders may refer to the appropriate procurement portals for detailed inquiries about the bidding process.
Conclusion
This tender represents a significant opportunity for service providers with expertise in integrated security solutions. With a clear focus on enhancing operational safety and efficiency, stakeholders interested in participating are encouraged to prepare their bids in accordance with the detailed requirements set above.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
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Frequently Asked Questions
The eligibility requirements include being a registered entity, possessing relevant experience in the management of Integrated Security and Surveillance Systems, and demonstrating compliance with technical and financial standards as outlined in the tender. Bidders are required to submit necessary certifications that validate their operational capabilities and previous successful project implementations.
The technical specifications demand expertise in the installation, maintenance, and operational management of comprehensive surveillance systems. Bidders must demonstrate knowledge of current safety standards and the ability to ensure employee protection through effective monitoring solutions. Relevant documentation supporting technical qualifications should be submitted as part of the tender response.
Bidders must provide performance security in accordance with the requirements set forth in the tender notice. This usually involves financial guarantees which may be in the form of bank guarantees, which are instrumental in assuring the completion of the contract with compliance to stipulated terms.
Documents must be submitted electronically via the designated government procurement platform. All bidders need to follow the outlined submission methods and ensure that their bids are compliant with provided templates to prevent disqualification.
There are specific benefits for Micro, Small, and Medium Enterprises (MSEs) and startups which may include relaxed eligibility criteria and improved evaluation incentives. This supports participation from smaller entities while fostering innovation in procurement processes. Compliance with ‘Make in India’ policies is also encouraged, promoting local manufacturing and sourcing.
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