Tender Title:

Custom Bid for Services - On Board Housekeeping Services (OBHS)

Reference Number: GEM/2025/B/6016160

Issuing Authority:

The tender is issued by the Indian Railways, under the Ministry of Railways.

Scope of Work and Objectives:

The scope of this tender involves the provision of On Board Housekeeping Services (OBHS) for the primary maintenance train at CW depot Bareilly within the Moradabad Division. The objective is to ensure that the housekeeping services are delivered efficiently, maintaining high standards of cleanliness and hygiene while providing a comfortable experience for passengers on the train. The selected bidder will be responsible for routine cleaning, emergency cleaning, and upkeep of onboard facilities to comply with the very best service standards.

Eligibility Criteria:

To be eligible for this tender, bidders must be registered entities recognized under relevant laws in India. Additionally, interested parties must demonstrate prior experience in providing similar services to ensure they possess the necessary operational expertise and workforce.

Technical Requirements:

Participants must adhere to defined technical requirements, which include a clear operational plan for implementing the housekeeping services. This plan should include staff qualifications, cleaning material specifications, and a dedicated schedule for service provision. Compliance with labor laws and safety regulations is mandatory.

Financial Requirements:

Bidders are required to submit a financial proposal detailing pricing that reflects all operational costs associated with fulfilling the contract. This proposal must demonstrate profitability while remaining competitive within the market. A deposit in the form of Earnest Money Deposit (EMD) is required to secure the bid.

Document Submission Details:

All required documentation must be submitted electronically through the designated tender portal. The submission should include eligibility documents, technical proposals, financial proposals, and any additional supporting materials as outlined in the tender notice. It is essential to follow the submission guidelines strictly to avoid any disqualifications.

Special Provisions:

Micro, Small, and Medium Enterprises (MSEs) may benefit from certain provisions outlined in the tender, which aim to promote their participation in government contracts. Startups recognized under the government’s initiatives are also encouraged to apply, provided they meet the necessary criteria.

Evaluation Process:

Bids will undergo a detailed evaluation process based on technical competence, financial viability, and provider experience. The evaluation committee will assess all submissions and select the bidder that best meets the outlined technical specifications and demonstrates the capacity to deliver high-quality services.

Delivery Locations:

Service delivery will take place at the CW depot Bareilly within the Moradabad Division, with procurement responsibilities possibly extending to other designated railway locations.

Contact Information:

For any inquiries regarding the tender, refer to the official website or contact the Indian Railways' procurement office as appropriate.

Overall, this tender presents an excellent opportunity for competent service providers to engage with the Indian Railways and contribute to enhancing passenger service quality through professional housekeeping standards in train operations.