Indian Railways Tender by South Western Railway (GEM/2025/B/6123685)
Custom Bid for Services - PFTR coach cleaning at HAS, SMET, TLGP, HRR and other stations of MYS Div

Tender Timeline
Tender Title: GEM/2025/B/6123685
Issuing Authority:
Ministry of Railways, Indian Railways
Scope of Work and Objectives:
This tender invites bids for the provision of PFTR coach cleaning services at key stations within the MYS Division, including HAS, SMET, TLGP, HRR, and various other stations. The primary objective is to ensure that the coaches are maintained at a high standard of cleanliness, thereby enhancing passenger comfort and adhering to safety protocols. Additionally, the scope extends to depot cleaning services at selected depots such as MNGT and HRR, as well as quick watering of pass-through trains across numerous stations within the division.
Eligibility Criteria:
To qualify for participation in this tender, bidders must be registered entities with the appropriate capabilities in providing cleaning services. Bidders should have a compliant operational setup, sound financial standing, and experience in similar projects to ensure effective execution of the cleaning operations. Proof of registration and prior experience may be required during submission.
Technical Requirements:
Bidders must demonstrate technical proficiency in delivering cleaning services that meet industry standards. The services should adhere to the specified quality and safety standards to ensure all operations contribute positively to environmental preservation. Teams must be adequately trained in the service delivery protocols to maintain quality and safety.
Financial Requirements:
Bidders are required to submit a detailed financial proposal alongside the bid, ensuring it reflects the ability to execute the project within the scope defined. Financial stability and past performance in similar contracts may also be considered during evaluation.
Document Submission Details:
Interested participants must submit their bids electronically through the designated online platform. Bids should be complete with all required documentation, including technical and financial proposals, by the specified deadline. Compliance with submission formats as outlined in the tender will be crucial for consideration.
Special Provisions:
This tender provides specific benefits for Micro, Small, and Medium Enterprises (MSEs) and startups, encouraging their participation. Special provisions may include relaxed eligibility criteria and support for local businesses aimed at fostering development and competitive participation.
Evaluation Process:
Bids will be evaluated based on technical and financial criteria, with emphasis placed on past performance, service quality, compliance with technical specifications, and value for money. The selection committee will carry out a detailed analysis to ensure stakeholders receive the best offer available.
Delivery Locations:
The successful bidder will provide services mainly at HAS, SMET, TLGP, HRR, and other locations within the MYS Division as stipulated in the tender documents.
Contact Information:
For further inquiries, bidders are encouraged to refer to the official channel specified in the tender announcement for assistance regarding any clarification that may be necessary during the bid preparation process.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
11 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with experience in providing cleaning services. Bidders should demonstrate financial stability and conform to operational standards relevant to the cleaning sector. Registration with relevant authorities, experience in similar contracts, and proven capacity to execute similar projects are crucial factors for eligibility.
The technical specifications stipulate that all cleaning operations must align with industry best practices and safety standards. Bidders must ensure compliance with prescribed quality norms and the effective training of staff assigned to these tasks. The cleaning methodology should encompass environmental considerations while ensuring thorough cleanliness of coaches and other facilities.
The EMD requirements mandate that bidders submit a specified amount as a security deposit along with their bid submission. This deposit acts as a financial commitment and ensures that bidders adhere to the terms and conditions laid out in the tender document. Failure to comply with EMD requirements may result in disqualification from the bidding process.
The evaluation and selection process involves a comprehensive review of both technical and financial proposals. Key determinants include adherence to quality requirements, past performance metrics, and overall value proposition. The assessment will be carried out by a designated committee within the Ministry of Railways to ensure transparency and fairness in the evaluation process.
The tender includes specific provisions for MSEs, aimed at promoting participation from small businesses. These include relaxed eligibility criteria and potential financial advantages to support their growth. MSEs are encouraged to leverage this tender to enhance their operational capabilities and participate in government contracts effectively.
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