Tender Title: Custom Bid for Services - Washing, Cleaning, and Ironing of Bed Sheets
Tender Reference Number: GEM/2025/B/6127790
Issuing Authority/Department: Indian Railways, Ministry of Railways

The Indian Railways has issued a tender for custom services related to the washing, cleaning, and ironing of bed sheets, pillow covers, and other linen used in railway coaches. This tender emphasizes the necessity of professional laundering services to maintain the hygiene and quality of bedding provided to passengers.

Scope of Work and Objectives

The primary objective of this tender is to procure comprehensive laundering services that include:

• Washing and Cleaning of bed sheets, pillow covers, blankets, face towels, and bath towels.
• Dry Cleaning of blankets.
• Ironing Services for all the mentioned items.
• Supply of cleaning materials as detailed in the scope of work, including canvas bags and packing for bedrolls.
• Comprehensive Annual Maintenance Contract (CAMC) charges for laundry machines.

These services aim to uphold the cleanliness and comfort standards expected in railway travel, thereby enhancing passenger satisfaction.

Eligibility Criteria

Eligible bidders must be registered entities capable of providing the required laundry services. This includes being compliant with relevant industry standards and possessing necessary certifications relevant to laundering operations. Bidders who qualify under the Micro, Small, and Medium Enterprises (MSE) classification may receive certain advantages during the evaluation process, promoting local entrepreneurship.

Technical Requirements

Bidders must meet specific technical requirements, including:

• Proven experience in laundering services, ideally within the hospitality or transportation sectors.
• Capacity to handle large volumes of laundry while maintaining quality and timely delivery.
• Access to eco-friendly detergents and cleaning agents, ensuring compliance with environmental standards.

Financial Requirements

Bidders need to provide a detailed financial proposal that includes:

• A breakdown of costs associated with each service stipulated in the tender.
• Justification for pricing derived from prevailing market rates.
• Earnest Money Deposit (EMD) as specified in the guidelines.

Document Submission Details

All required documents must be submitted electronically through the procurement portal. This includes:

• Bid proposal documents.
• Financial bid.
• Technical capability and compliance documents.
• Certificates confirming eligibility criteria.

Special Provisions

The tender encourages applications from Micro, Small, and Medium Enterprises (MSEs) and Startups, providing them with additional opportunities and potentially favorable evaluation criteria. Compliance with 'Make in India' policies is also encouraged, which emphasizes sourcing materials and services locally.

Evaluation Process

The evaluation process will be carried out based on:

• Compliance with technical specifications.
• Financial viability of proposals.
• Overall value offered based on pricing and service quality.

Delivery Locations

Services are to be delivered at designated railway stations and maintenance facilities, ensuring suitable logistics and prompt service delivery.

Contact Information

For inquiries related to the tender, interested bidders can seek clarification through the official channels as specified in the procurement guidelines.

This tender represents a crucial step in maintaining quality service in the Indian Railways while simultaneously supporting local businesses. Bidders are encouraged to prepare their submissions carefully, ensuring adherence to all outlined requirements.