Tender Title: GEM/2025/B/6136124
Issuing Authority: Ministry of Railways, Indian Railways
Scope of Work and Objectives:
The primary objective of this tender is to procure Cleaning, Sanitation, and Disinfection Services across various domains including office, commercial, institutional, and residential facilities. The comprehensive services required encompass general cleaning, sweeping of both kuchcha (unsettled) and puckka (settled) areas, as well as the management of waste through collection, lifting, transportation, unloading, and efficient disposal. This includes proper segregation of garbage and effective management of dry waste. The overarching aim is to enhance cleanliness and hygiene in the designated areas, ensuring a sanitary environment conducive to health and productivity.

Eligibility Criteria:
To qualify for this tender, bidders must be registered entities with valid licenses to operate in the cleaning and sanitation service sector. Additionally, they should comply with statutory mandates related to health, safety, and environmental regulations. Experience in similar projects with verifiable credentials will enhance eligibility.

Technical Requirements:
Bidders must demonstrate capabilities in providing outcome-based cleaning services. This includes employing the latest cleaning technologies, following industry best practices, and ensuring an environmentally sustainable approach. Compliance with local laws regarding waste disposal and sanitation standards is essential. Bidders are required to have a well-trained workforce equipped with necessary safety gear and equipment.

Financial Requirements:
Bidders should submit a financial proposal that clearly outlines their pricing model in adherence with the specifications of the tender. Transparency in financial dealings and the ability to manage the operation within the terms set by the Ministry of Railways is critical.

Document Submission Details:
All required documentation, including eligibility proofs, technical qualifications, and financial bids, must be submitted electronically through the designated portal. It is crucial for bidders to adhere to the specified format and ensure completeness of all necessary documents to mitigate any disqualifications.

Special Provisions:
The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, thereby promoting diversity and inclusivity in the procurement process. These provisions aim to stimulate growth and enable smaller players to compete on a larger platform.

Evaluation Process:
Bids will be evaluated based on a combination of technical capability and financial proposals. The assessment criteria will prioritize proven experience in quality service delivery, compliance with cleaning standards, and the economic feasibility of the bid. A detailed scoring method will be employed to ensure a fair and transparent selection process.

Delivery Locations:
The services outlined in the tender will be executed across multiple locations under the jurisdiction of the Indian Railways, which encompasses both urban and rural settings. Specific site details will be provided upon the contract award.

Contact Information:
For any inquiries or clarifications related to this tender, potential bidders are encouraged to reach out through the official channels provided on the tender portal. It is important to ensure that all communications are documented for accountability.

This tender emphasizes the Ministry of Railways' commitment to maintaining high standards of hygiene and sanitation across its operational areas. The successful bidder will play a pivotal role in achieving these objectives through adept service delivery and innovative solutions.