Tender Title: Hiring Of Agency For ISO Certification Service
Reference Number: GEM/2025/B/6119152
Issuing Authority/Department: Ministry of Railways, Indian Railways

Scope of Work and Objectives

The Ministry of Railways has issued a tender for the Hiring of Agency for ISO Certification Services, specifically targeting the following International Organization for Standardization (ISO) certifications: ISO 9001 for Quality Management System (QMS), ISO 14001 for Environmental Management System (EMS), and ISO 45001 for Occupational Health and Safety Management System (OHAS). The primary objective of this tender is to select a qualified agency that can provide comprehensive certification services, including facilitation of the certification process and conducting re-certification audits.

The selected agency will play a crucial role in ensuring that the services align with international quality standards while enhancing operational effectiveness, compliance, and customer satisfaction across the Indian Railways.

Eligibility Criteria

To be eligible for participation in this tender, companies must meet the following criteria:

• Must be a registered entity in accordance with relevant Indian laws.
• Proven experience in providing ISO certification services, evidenced by past projects.
• Technical capabilities that align with the specified ISO standards.
• Adequate financial stability to manage the project requirements.

Technical Requirements

The agency must have a thorough understanding of ISO certification processes and standards such as ISO 9001, ISO 14001, and ISO 45001. They should maintain a team of certified ISO auditors and consultants who are well-versed in the specific requirements for the relevant certifications.

Documentation outlining their technical qualifications, project approach, and methodology for conducting certification processes must be submitted alongside the proposal.

Financial Requirements

Proposals must include a detailed financial quotation that outlines the costs associated with providing certification services, including initial assessments, audits, consulting services, and any other related fees. It is crucial that the financial proposal aligns with the budget allowances set by the Ministry of Railways.

Document Submission Details

Submissions must be made in a clear and organized manner, comprising:

• A technical proposal that demonstrates understanding of ISO standards and outlines the approach to be undertaken.
• A financial proposal detailing all associated costs.
• Relevant documentation supporting eligibility and financial capacity.

Submissions should be sent electronically through the applicable procurement portal or as specified in the tender announcement.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Provisions include relaxed eligibility criteria and potential financial benefits to promote inclusivity and support local businesses within the supply chain.

Evaluation Process

The evaluation of submissions will be based on a two-step process:

1. Technical Evaluation: The first phase will assess the technical capabilities and methodology outlined in the proposal.
2. Financial Evaluation: Following the technical evaluation, financial proposals will be reviewed to ensure alignment with the budget and best value for the Ministry.

A structured scoring methodology will be adopted to rank bidders effectively.

Delivery Locations

The services provided under this contract shall cater to the specific needs of various Railway zones throughout India, ensuring comprehensive coverage and delivery of ISO certification services.

Contact Information

For further inquiries regarding this tender, interested participants are encouraged to consult the official procurement platform where detailed contact protocols and additional information may be available.