Tender Title: Hiring Of Agency For ISO Certification Service - Certification for Integrated Management System

Tender Reference Number: 1408eb747
Issuing Authority/Department: Ministry of Railways, Indian Railways

The Ministry of Railways invites bids for the Hiring Of Agency For ISO Certification Service, focusing on the Certification for Integrated Management Systems according to several ISO standards. This tender is designed for an agency capable of providing ISO certification services, inclusive of ISO 9001:2015, 14001:2015, 45001:2018, 50001:2018, and 5S standards pertaining to the SMP depot over a duration of three years. The chosen agency will assist in ensuring compliance with these industry standards to enhance operational efficiency and management systems within the Railways sector.

Scope of Work and Objectives

The primary objective of this tender is to enhance the quality and efficacy of services offered by the Indian Railways through rigorous ISO certification. The successful agency will be responsible for the following scope of work:

• Conducting necessary assessments and evaluations in accordance with ISO standards.
• Providing detailed reports and analysis on compliance and improvements required for certification.
• Facilitating training programs and workshops for staff to understand and implement ISO procedures.
• Monitoring, evaluating, and continually improving the Integrated Management System across departments.
• Collaborating with relevant stakeholders to ensure smooth certification processes.

Eligibility Criteria

To qualify for participation, the bidding agency must:

• Be a registered entity with experience in ISO certification services.
• Have a proven track record in conducting ISO audits and certifications for similar organizations within the past five years.
• Hold all necessary licenses and certifications to operate in this domain.
• Demonstrate financial stability and capacity to deliver the required services.

Technical Requirements

The agency must adhere to the following technical requirements:

• Possession of ISO certifications relevant to the services offered.
• Capabilities in managing integrated management systems across multiple ISO standards.
• Availability of skilled and qualified personnel to conduct training and audits.
• Measurement tools and methodologies in place to ensure compliance with certification requirements.

Financial Requirements

Bidders are expected to submit a comprehensive financial proposal outlining the cost for services rendered over the three-year certification cycle. This includes breakdowns of costs associated with each ISO standard in focus, anticipated fees for workshops, and any other ancillary services required.

Document Submission Details

All bids must be submitted through the designated online platform, ensuring that all required documents, including proof of eligibility, technical and financial proposals, are uploaded in specified formats (e.g., PDF). Late submissions will not be entertained.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) as well as startups, offering them a chance to contribute effectively. Additional points in the evaluation will be provided to qualifying MSEs.

Evaluation Process

The evaluation of bids will follow a structured approach based on technical qualifications, financial proposals, and experience. Compliance with eligibility criteria and submission guidelines will be strictly assessed during the evaluation process to ensure selection of the most capable agency.

Delivery Locations

The services required will predominantly take place at various SMP depots as designated by the Indian Railways, with an emphasis on delivering effective training and certification programs at these locations.

Contact Information

For further clarifications regarding the tender, interested parties are encouraged to reach out to the Ministry of Railways' official contact points as detailed in the tender documents.