Indian Railways Tender by South East Central Railway (GEM/2025/B/6159896)

Tender Title and Reference Number

Custom Bid for Services - Manpower Cost of OBHS of AC and Non AC Coaches
Tender Reference Number: GEM/2025/B/6159896

Issuing Authority

Issuing Authority: Indian Railways
Department: Ministry of Railways

Scope of Work and Objectives

The scope of this tender revolves around the provision of manpower services for the On-Board Housekeeping Services (OBHS) pertaining to both AC and Non-AC coaches. This includes various activities such as the management of cleaning services, linen attendants, and tools and equipment necessary for operation and maintenance. The primary objective is to ensure cleanliness, safety, and enhanced customer satisfaction for passengers traveling via Indian Railways. The specific services required include:

• Provision of manpower for operational activities within the designated coaches.
• Effectively managing housekeeping tasks including cleaning and maintenance.
• Supervisory management of linen attendants for various coach types.

Eligibility Criteria

To participate in this tender, bidders must meet specific eligibility requirements which typically encompass:

• Registration as a legal entity.
• Relevant experience in delivering similar services in the rail or transportation sector.
• Availability of necessary personnel and equipment to meet the outlined objectives.

Technical Requirements

Technically, bidders should align with the following standards:

• Adequate staffing to fulfill assigned roles within the operations.
• Compliance with operational guidelines set forth by the Indian Railways.
• Capability to equip coaches with the required tools and chemicals for housekeeping purposes.

Financial Requirements

Bidders must ensure they have the financial backing and resource allocation to support the operational demands of this contract. A thorough analysis demonstrating the financial capability to deliver the requested services may be required as part of the submission.

Document Submission Details

Interested bidders are required to submit their proposals and relevant documents in a specified format. The submission method will be detailed on the official tender notice platform. It is crucial for bidders to comply strictly with the document submission requirements to avoid disqualification.

Special Provisions

This tender features provisions aimed at promoting Micro, Small and Medium Enterprises (MSEs). Eligible MSEs may benefit from reduced eligibility criteria and supportive measures to enhance participation. Additionally, incentives for start-ups are incorporated to foster innovation in service delivery.

Evaluation Process

Bids will undergo a systematic evaluation process including technical evaluations followed by financial assessments. The selection will prioritize bidders who demonstrate both the operational capability and competitive financial proposals. Compliance with quality standards and effective project management will be critical components of the evaluation criteria.

Delivery Locations

The operational activities associated with this tender will primarily take place across various regions served by Indian Railways, specifically targeting designated AC and Non-AC coaches.

Contact Information

For any inquiries related to the tender, details will be available on the official tender platform. Bidders are strongly encouraged to refer to the platform for any updates or changes.

Note: Ensure all proposals reflect a sound understanding of both technical and financial capabilities necessary for the successful execution of OBHS.