Indian Railways Tender by Central Railway (GEM/2025/B/6135053)
Facility Management Services - LumpSum Based - Commercial; As per Tender Document; Consumables to b
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Tender Title: Facility Management Services
Reference Number: GEM/2025/B/6135053
Issuing Authority: Ministry of Railways, Indian Railways
The Ministry of Railways invites bids for Facility Management Services with the intent to procure comprehensive management and support services in line with the evolving operational needs of railway facilities. The primary objective of this tender is to enhance the functionality and efficiency of the facilities covered. This includes engaging a capable service provider to deliver a range of services that ensure optimal operations, maintenance, and aesthetic upkeep of the premises.
Scope of Work and Objectives
The scope of work includes, but is not limited to:
- Ensuring the cleanliness and hygiene of all specified areas
- Routine maintenance and minor repairs of facilities
- Security services as required
- Supply of consumables necessary for the operation and maintenance of facilities
- Coordination with other service providers for a seamless operational experience
The ultimate goal of this tender is to create a conducive environment that supports railway operations while enhancing passenger satisfaction and safety.
Eligibility Criteria
To be considered eligible to submit a bid for this tender, bidders must meet the following eligibility criteria:
- The bidder must be a registered entity under the relevant legislation
- Must have prior experience in facility management services
- Proven track record of managing small to medium-sized facilities
- Capability to provide consumables as required by railway operations
Technical Requirements
Bidders must adhere to the specified technical requirements, which include:
- Compliance with safety and operational standards
- Quality management systems in place
- Capability to provide timely reports and feedback on service delivery
Financial Requirements
Bidders are required to demonstrate financial stability through the submission of relevant documents, including:
- Audited financial statements
- Evidence of prior successful projects that reflect financial capability
Document Submission Details
All bids must be duly completed and submitted electronically through the designated e-procurement platform. This includes submission of all requisite supporting documents specified in the tender document. Bids must be submitted in compliance with the outlined formats and specified content requirements.
Special Provisions
This tender shall provide benefits for Micro, Small, and Medium Enterprises (MSEs) as per government regulations. Bidders identifying as startups are encouraged to apply, as there are provisions that favor the participation of new and innovative service providers in this sector.
Evaluation Process
The evaluation of bids will be based on a thorough review against the criteria laid out in the tender document. Key factors will include:
- Compliance with eligibility and technical requirements
- Cost-effectiveness and overall value for money
- Experience and reliability of the contractor
Delivery Locations
Services will be required at various locations as specified in the bid, all falling under the operational jurisdiction of the Indian Railways. Specific locations will be communicated to successful bidders post-evaluation.
Contact Information
For additional inquiries and detailed clarifications, bidders are encouraged to leverage the contact channels available on the e-procurement platform. Queries must adhere to the guidelines provided in the tender details to receive timely responses.
This Facility Management Services tender presents an excellent opportunity for qualified bidders to engage with one of India’s largest public sector entities, contributing to the efficient functioning of railway services across the nation. Interested bidders are encouraged to prepare comprehensive bids reflecting their capabilities in delivering high-quality management services.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, having previous experience in facility management, and demonstrating a proven track record of effectively managing similar facilities. Bidders must ensure they meet all stipulated conditions to qualify for consideration in this competitive tendering process.
Bidders must submit a range of documents to validate their participation, including certificates related to business registration, compliance with safety standards, and any relevant certifications that support their qualifications in facility management services. It’s essential for bidders to check specific document formats required by the Ministry of Railways as outlined in the tender.
The registration process involves completing the necessary forms on the designated e-procurement platform. Only documents in specified formats (typically PDF, DOC, or XLS) are accepted. Bidders must ensure they conform to the submission guidelines for seamless processing of their bids.
An Earnest Money Deposit (EMD) is typically required as a sign of genuine intent to bid and must be submitted as per the tender specifications. Additionally, successful bidders will need to arrange for performance security to ensure fulfillment of the contract terms, the details of which will be specified in the tender document.
The tender includes specific provisions for MSEs, aimed at promoting their participation in government contracts. Bidders qualifying as MSEs can avail of benefits such as reduced bid fees and relaxations in performance security. The tender encourages startups and aligns with ‘Make in India’ policies, supporting localized businesses in government procurement processes.
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