Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals

Reference Number: GEM/2025/B/6112578

Issuing Authority:

The tender is issued by the Ministry of Railways, specifically under the Indian Railways department, which is responsible for facilitating the procurement of maintenance services for various technological assets within the organization.

Scope of Work and Objectives:

The primary objective of this tender is to procure Annual Maintenance Services for Desktops, Laptops, and Peripherals, including All-in-One PCs and Printers. This comprehensive maintenance service aims to ensure that all equipment is functioning optimally, thereby minimizing downtime and enhancing operational efficiency. The successful bidder will provide routine checks, repairs, software updates, and technical support for a total of 17 units of specified equipment.

Eligibility Criteria:

To qualify for this tender, bidders must meet specific eligibility requirements set forth by the issuing authority. This includes being a registered entity with appropriate credentials to provide IT maintenance services. Furthermore, the tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups to promote inclusivity within the procurement process.

Technical Requirements:

Bidders must deliver services that comply with the technical specifications detailed in the attached Asset Details document. This includes proficiency in handling various models of desktops, laptops, and peripheral devices, along with the necessary training and certifications to execute maintenance and repair tasks effectively.

Financial Requirements:

Bidders are expected to submit a competitive financial proposal, inclusive of all fees for the maintenance services. Financial stability will be evaluated as part of the selection process to ensure bidders can reliably fulfill the contract terms without compromising service quality.

Document Submission Details:

All proposals and relevant documents must be submitted electronically via the designated procurement platform. Please ensure that all documents adhere to the accepted formats specified in the tender guidelines. Incomplete submissions may lead to disqualification.

Special Provisions:

There are specific incentives for MSEs and startups as outlined in the tender documentation. Bidders falling under these categories should highlight their eligibility to avail benefits during the evaluation process. Furthermore, the tender adheres to the 'Make in India' initiative, encouraging local sourcing and procurement practices.

Evaluation Process:

The evaluation process will be transparent and based on predefined criteria. Submissions will be assessed on various parameters, including technical competences, financial proposals, and compliance with eligibility requirements. The authority aims to select the most qualified and cost-effective bid to ensure optimal service delivery.

Delivery Locations:

The maintenance services will primarily be provided at designated Indian Railways locations as stipulated in the tender documentation. The successful bidder must be ready to mobilize resources swiftly to address maintenance requests across these sites.

Contact Information:

For additional information regarding this tender, bidders can reach out to representatives from the Indian Railways. Direct contact details will be available on the procurement platform, ensuring all inquiries are addressed promptly.

In summary, this tender represents an essential initiative aimed at sustaining the technological infrastructure within the Indian Railways system, with a keen emphasis on quality, compliance, and the inclusion of smaller enterprises in the bidding process.