Tender Title: Monthly Basis Cab & Taxi Hiring Services - Premium SUV

Reference Number: GEM/2025/B/6135110

Issuing Authority: Indian Railways, Ministry of Railways

This tender seeks proposals for Monthly Basis Cab & Taxi Hiring Services for Premium SUVs over a stipulated distance of 2000 km and up to 320 hours for outstation travel. The objective is to acquire a reliable and efficient transportation solution that meets the travel needs of the Indian Railways personnel.

Scope of Work and Objectives

The selected service provider will be responsible for providing high-quality, comfortable, and safe cab and taxi hiring services. The scope includes, but is not limited to:

• Providing Premium SUVs equipped with GPS and other necessary amenities.
• Ensuring experienced drivers who are well-versed in safety regulations and customer service.
• Meeting travel requirements for outstation assignments while ensuring adherence to timelines.
• Maintaining high standards of vehicle hygiene and customer service.

Eligibility Criteria

To qualify for this tender, bidders must meet specific eligibility criteria, including:

• Being a legally registered entity with all requisite licenses and permits.
• Proven experience in providing similar cab and taxi services for governmental or large private organizations.
• Submission of relevant certificates to validate operational capabilities and compliance with safety and quality standards.

Technical Requirements

Bidders must ensure their offerings meet the following technical requirements:

• Availability of a fleet of Premium SUVs.
• Fleet management capabilities including vehicle tracking and maintenance.
• Adequate staffing with trained drivers who have a clean driving record and customer service training.
• Compliance with applicable regulations set by road transport authorities.

Financial Requirements

Financially, participants must exhibit:

• Documented financial stability with balance sheets and profit-loss statements from the previous three years.
• Compliance with the Earnest Money Deposit (EMD) requirements, which is outlined in the detailed tender documentation.
• Proof of insurance coverage for vehicles and liability in case of incidents during service hours.

Document Submission Details

Interested bidders must submit their bids as per the following guidelines:

• All submissions should be made in electronic format, adhering strictly to the specified submission methods outlined in the documentation.
• Required documents include eligibility proof, technical specifications, and financial statements.
• Ensure that all submissions are complete and comply with the stipulated formats to avoid disqualification.

Special Provisions

This tender encourages participation by Micro, Small, and Medium Enterprises (MSEs) and offers certain benefits, such as:

• Relaxation of certain eligibility criteria for MSEs.
• Preference in evaluation to encourage local entrepreneurs.
• Provisions in accordance with the 'Make in India' initiative to promote indigenous production and services.

Evaluation Process

Proposals will be scrutinized based on the following parameters:

• Compliance with technical specifications and adherence to quality standards.
• Financial stability and cost-effectiveness of the offered services.
• Past performance and feedback from previous engagements will also contribute to the evaluation.

Delivery Locations

The service will primarily cater to outstation travel needs in various locations as designated by Indian Railways, which may include but are not limited to destinations across multiple states.

Contact Information

For further inquiries regarding this tender, bidders are encouraged to refer to the official documentation provided by Indian Railways or reach out through the designated communication channels listed therein.