Indian Railways Tender by North East Frontier Railway (GEM/2025/B/6135102)

Tender Title: Custom Bid for Services - Day-to-Day Maintenance and Management Activity of Running Rooms

Reference Number: GEM/2025/B/6135102

Issuing Authority/Department: Indian Railways, Ministry of Railways

The Custom Bid for Services aims to procure maintenance and management services for the Running Rooms located at NBQI, NBQII, NBQIII, MNDP, and AYU. This comprehensive project intends to ensure the efficient operation of these running facilities over a period of two years. The successful bidder will be responsible for day-to-day management activities, which encompass various operational tasks and logistical support for the smooth running of these services.

Scope of Work and Objectives

The primary objective of this tender is to facilitate the maintenance and management of running rooms for the Indian Railways. The scope includes, but is not limited to:

• Routine cleaning and maintenance of the facilities.
• Management of resources and logistics to ensure quality services.
• Overall upkeep of the premises to meet the standards set by Indian Railways.
• Responding to inquiries and issues reported by staff and guests.

The successful bidder should provide a structured plan that encompasses detailed methods and industry best practices to ensure the facility operates smoothly and efficiently.

Eligibility Criteria

To be eligible for this tender, bidders must fulfill certain criteria including:

• Being a registered entity with the necessary legal approvals.
• Demonstrated experience in facility management or related services.
• Adequate human resources to manage the operations effectively.

Technical Requirements

Bidders should possess technical capabilities that include:

• Knowledge of quality standards in facility management.
• Experience with similar projects in scope and scale.
• Compliance with environmental and safety regulations set forth by Indian Railways or relevant authorities.

Financial Requirements

Bidders must provide financial documentation evidencing:

• Solvency and capability to undertake projects of similar value.
• Proven track record in managing budgets, especially in public sector contracts.
• Commitment to honoring contractual obligations and service standards.

Document Submission Details

Bidders are required to submit their proposals in the specified formats outlined in the official tender documentation. This should include:

• Technical proposals detailing the methodology and approach to services.
• Financial proposals, inclusive of detailed pricing and EMD (Earnest Money Deposit) documents.
• Any additional documents that demonstrate compliance with eligibility criteria.

Special Provisions

This tender provides specific provisions and benefits for Micro, Small, and Medium Enterprises (MSEs) and startups:

• Relaxed eligibility criteria tailored for MSEs to encourage participation.
• Financial incentives or benefits that support MSE or startup involvement in public procurement processes.
• Compliance with 'Make in India' policies is encouraged, promoting local sourcing and production.

Evaluation Process

Proposals will be evaluated based on:

• Compliance with technical specifications.
• Quality and feasibility of the proposed solutions.
• Financial soundness and cost-effectiveness.
• Track record and experience in similar contracts.

Delivery Locations

The services will be required at specified running rooms, notably:

• NBQI, NBQII, NBQIII, MNDP, and AYU locations.

Contact Information

For more information or queries regarding this tender, bidders should refer to the official contact points as specified in the tender documentation.