Tender Title: Custom Bid for Services - Provision of Subsidized Meals and Related Services
Tender Reference Number: GEM/2025/B/6118509
Issuing Authority/Department: Indian Railways, Ministry of Railways

The scope of work for this tender encompasses a comprehensive range of catering and meal preparation services tailored for the running staff at the Running Room located in Satna. The contract entails the provision of subsidized meals, arrangements for ration preparation, and various related services over a duration of 730 days.

Objectives

The main objectives of this tender include:

• Ensuring the provision of high-quality, nutritious subsidized meals to running staff.
• Management of food serving, utensil cleaning, and kitchen maintenance.
• Ensuring timely availability of essential services and resources within the Running Room.

Eligibility Criteria

Eligible bidders must exhibit registration as recognized catering or food service providers. They should also possess adequate resources to manage the procurement and preparation of meals, and comply with the relevant legal and operational standards required by the Indian Railways.

Technical Requirements

Bidders are expected to meet the following technical requirements:

• Proven experience in large-scale catering services.
• Capability to manage food quality and safety standards as regulated by health authorities.
• Access to necessary kitchen equipment, certified by requisite standards.

Financial Requirements

Bidders must provide financial documentation demonstrating their capacity to fulfill the terms of the contract. This includes:

• Proof of financial stability.
• Evidence of previous successful contracts, indicating the ability to manage similar financial scopes.

Document Submission Details

All interested bidders must submit their proposals and accompanying documents through the specified electronic submission portal. The submissions should adhere strictly to the document format requirements outlined in the tender guidelines, ensuring all requisite documentation is included for consideration.

Special Provisions

A provision exists within this tender for Micro, Small, and Medium Enterprises (MSEs) and startups, allowing them to benefit from certain concessions aimed at promoting competitive participation. It is essential for bidders to confirm their eligibility for these benefits when submitting their proposals.

Evaluation Process

The evaluation of submitted bids will include a rigorous assessment of technical capabilities, financial proposals, and compliance to the tender's specific criteria. Bids will be ranked based on both the feasibility and quality of the services offered, along with the overall cost-effectiveness of the proposal.

Delivery Locations

The primary location for the delivery of services specified in this tender is the Running Room at Satna, which is designated for the running staff of the Indian Railways.

Contact Information

For additional inquiries regarding this tender, bidders can refer to the official contact points provided by the Ministry of Railways. However, specific contact details have not been disclosed in the tender documentation.

This tender invites all qualified and interested parties to participate in this significant opportunity to provide essential catering services, enhancing the welfare of running staff and supporting the operational efficiency of the Indian Railways.