Indian Railways Tender by West Central Railway (1da783a40)

Custom Bid for Services - Data Entry Operator in Crew Booking Lobby GGC, BXN & MTPC for 730 days

Service
Qty:NaN
EMD: ₹2.1 Lakh
EST Bid: ₹1.2 Crore

Tender Timeline

Tender Issue
May 7, 2025 at 4:37 PM

Tender Title: Custom Bid for Services - Data Entry Operator in Crew Booking Lobby GGC, BXN & MTPC for 730 days
Tender Reference Number: 1da783a40
Issuing Authority: Ministry of Railways, Indian Railways

The purpose of this tender is to procure services related to data entry operations in the Crew Booking Lobby for the GGC (Gujarat), BXN (Bihar), and MTPC (Madhya Pradesh) locations over a specified period of 730 days. The Ministry of Railways seeks to enhance efficiency and accuracy in crew management operations through this initiative.

Scope of Work and Objectives

The selected vendor will be responsible for providing data entry operators who will efficiently handle the crew booking processes. This includes the input and management of critical crew-related data within the specified systems. The objective is to ensure timely and accurate processing to support seamless operations across these locations.

Eligibility Criteria

Interested bidders must meet several eligibility requirements to qualify for this tender:

  • The bidder must be a registered entity, compliant with all local operational regulations.
  • The bidder must possess experience in providing data entry services or similar operational support in a governmental or railway context.
  • Financial stability, demonstrated by relevant financial documents, may also be required.

Technical Requirements

Bidders must adhere to specific technical specifications, including but not limited to:

  • Expertise in data entry processes, particularly in environments similar to railway operations.
  • Ability to utilize software and systems employed by Indian Railways for crew booking.
  • Candidates must have a clear understanding of data privacy and security protocols.

Financial Requirements

All participating bidders must submit financial documents showcasing their capability to meet the budgetary expectations for this tender. Payment terms will be discussed during the contracting phase, and bidders may be required to provide a Performance Security to ensure compliance with the contract obligations.

Document Submission Details

All bids must be submitted electronically through the designated online portal. Bidders should ensure that all documents are complete and submitted within the specified timeline. Accepted document formats should include PDF and JPEG, with clear documentation outlining all necessary supporting materials.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs), and special benefits may apply to startups, thus promoting fair competition and supporting local businesses. Additionally, compliance with the 'Make in India' initiative is strongly encouraged.

Evaluation Process

Bids will be evaluated based on criteria set forth by the Ministry of Railways, which include compliance with technical specifications, financial robustness, and delivery capabilities. Bidders will be selected through a structured evaluation process designed to maintain transparency and fairness.

Delivery Locations

The awarded service provider will perform activities in the Crew Booking Lobbies located at GGC, BXN, and MTPC. Close adherence to guidelines for service delivery at these locations will be necessary.

Contact Information

Potential bidders are encouraged to review the official site for any updates or queries regarding the tender submission process.


General Information

Item Category
Custom Bid for Services - Data Entry Operator in Crew Booking Lobby GGC, BXN & MTPC for 730 days
Department Name
Organisation Name
City

Financial Information

Estimated Bid Value
₹1,17,97,228.00
EMD Amount
₹2,08,990.00
Bid Offer Validity
90 (Days)
Arbitration Clause
No
Mediation Clause
No

Evaluation and Technical Information

Evaluation Method
Total value wise evaluation
Inspection Required
No
Technical Clarifications Time
2 Days

Tender Documents

17 Documents
GeM-Bidding-7815815.pdfMain Document
Other DocumentsOTHER
Other DocumentsOTHER
Other DocumentsOTHER
Scope Of Work DocumentSCOPE_OF_WORK SOW
Payment Terms & ConditionPAYMENT PAYMENT
Other DocumentsOTHER
BOQ DocumentBOQ COMPLIANCE
Other DocumentsOTHER
Other DocumentsOTHER
Other DocumentsOTHER
Other DocumentsOTHER
Other DocumentsOTHER COMPLIANCE
Other DocumentsOTHER APPENDIX
Buyer uploaded ATC documentATC ATC
Other DocumentsOTHER APPENDIX
GEM General Terms and Conditions DocumentGEM_GENERAL_TERMS_AND_CONDITIONS

Documents Required from Seller

  • Experience Criteria
  • Bidder Turnover
  • Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
  • the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Frequently Asked Questions

The qualification requirements include being a registered entity, having prior experience in providing data entry services, and demonstrating operational capability in a similar sector. Applicants should also demonstrate financial stability as defined by the Ministry of Railways’ standards.

Bidders are required to provide relevant operational certificates, such as business registration and tax compliance documents. Additionally, any certifications that signify expertise in data management or IT services would be beneficial for compliance processes.

To register for this tender, bidders must access the online portal specifically designated for submissions. The registration process includes filling out an application form and uploading all required documents in the accepted formats, mainly PDF and JPEG.

An Earnest Money Deposit (EMD) may be required as a part of the bid submission to ensure seriousness. The amount will vary according to the tender specifications outlined by the Indian Railways. Furthermore, a Performance Security will be necessary post-award to guarantee compliance with contract deliverables.

Yes, this tender promotes participation from Micro, Small, and Medium Enterprises (MSEs) and provides special provisions for startups. Support measures could include relaxed qualification criteria and potential price benefits to foster an inclusive bidding environment.


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