Indian Railways Tender by North Central Railway (GEM/2025/B/6136757)
Custom Bid for Services - Out Sourcing of housekeeping and cleaning of officers Rest house for two
Tender Timeline
Tender Title: Outsourcing of Housekeeping and Cleaning Services for Officers Rest House
Tender Reference Number: GEM/2025/B/6136757
The Indian Railways, under the auspices of the Ministry of Railways, invites bids for the Outsourcing of Housekeeping and Cleaning Services for the Officers Rest House. This tender encompasses a contract for a period of two years, divided into two distinct parts: Part A relating to the housekeeping and cleaning services, and Part B focused on horticulture and landscaping services, adhering to specifications detailed in DSR-2020 and relevant MS items.
Scope of Work and Objectives
The primary objective of this tender is to ensure a high standard of cleanliness and maintenance of the Officers Rest House. The contractor will be required to provide comprehensive housekeeping services, which include routine cleaning, maintenance of guest rooms, common areas, and ensuring hygiene standards are met. In Part B, the landscaping services will pertain to maintaining the outdoor aesthetics, ensuring that gardens and lawns are well-kept and reflect the high standards expected by the Indian Railways.
Eligibility Criteria
Eligible bidders must be registered corporate entities or firms with experience in providing similar housekeeping and landscaping services. The eligibility parameters will include prior work experience in comparable contracts, a stable financial background, and necessary licenses for operation in this sector.
Technical Requirements
Bidders must demonstrate their capability to meet the technical requirements, which necessitate a workforce proficient in housekeeping and cleaning practices, knowledge of horticulture, and landscaping management. The proposal should outline equipment and cleaning agents to be used, ensuring all provided materials meet industry standards for safety and efficacy.
Financial Requirements
Bidders are required to submit a comprehensive financial proposal that reflects prevailing market rates for housekeeping and landscaping services. The proposal must include terms of payment, along with any additional fees that may apply. Furthermore, a Performance Security Deposit will be mandated, the details of which will be specified upon contract award.
Document Submission Details
All documents related to the tender submission must be submitted in electronic format via the GEM portal as outlined in the procurement guidelines. The required documents include the bid response, financial proposal, proof of eligibility, and any other supporting documentation as specified.
Special Provisions
Provisions have been made to encourage participation from Micro, Small, and Medium Enterprises (MSEs) and startups as part of the government policy to foster growth in these sectors. Relevant documents to avail these benefits must be included in the bid submission.
Evaluation Process
The evaluation of submitted bids will be conducted based on the specified compliance criteria, technical capability, and financial offer. Priority will be given to proposals that not only adhere to the requirements but also showcase innovative solutions to improve service delivery. The lowest compliant bid may not necessarily be selected if it does not meet the quality standards required.
Delivery Locations
The services are to be rendered at various locations within the designated Officers Rest House, with geographical stipulations outlined in the contract documentation. Adherence to site-specific protocols and regulations is imperative.
Contact Information
For further inquiries regarding this tender, bidders may consult the Indian Railways office or reach out through the available communication channels provided on the GEM portal.
By adhering to the guidelines outlined above, prospective bidders can ensure their submissions are comprehensive and aligned with the requirements set forth in this tender.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
10 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for this tender include that bidders must be registered entities with a proven track record in providing similar housekeeping and cleaning services. Furthermore, bidders should hold valid certifications relevant to building management and must demonstrate previous experience with comparable contracts to be considered.
Bidders are required to include copies of valid licenses for operation, any certifications related to cleanliness standards, and proof of completion for previous relevant contracts. All documents must be in an acceptable format, showcasing compliance with required regulations.
Bids and all corresponding documents should be submitted electronically via the GEM portal. Accepted document formats include PDF and Word files. It is crucial for all submissions to be correctly labeled and compiled to ensure smooth processing during evaluation.
The payment terms will be outlined in the contract post-evaluation. Typically, payment will be made upon satisfactory completion of services rendered, as verified by designated Indian Railways personnel. A performance security will also be required, ensuring compliance with the quality expectations detailed in the tender.
This tender includes specific provisions aimed at supporting MSEs. Eligible MSE bidders can access benefits such as reduced application fees and financial assistance. These provisions are in line with government policies promoting local entrepreneurship, which urge adherence to ‘Make in India’ initiatives and encourage the submission of bids that support local content and procurement principles.
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