Tender Title: Comprehensive Annual Maintenance Contract (CAMC) for 30 ATVMs of Ajmer Division
Tender Reference Number: GEM/2025/B/6126915
Issuing Authority/Department: Ministry of Railways, Indian Railways

The Comprehensive Annual Maintenance Contract (CAMC) for 30 Automated Ticket Vending Machines (ATVMs) situated in the Ajmer division is aimed at ensuring the optimal performance and maintenance of ATVMs for a duration of two years. This tender is part of the Indian Railways' continuous effort to enhance the operational efficiency and service quality for passengers.

Scope of Work and Objectives

The successful bidder will be responsible for:

• Providing comprehensive maintenance services for all ATVMs, ensuring they are fully functional and available for public use at all times.
• Addressing all mechanical, electrical, and software-related issues that may arise during the contract period.
• Conducting regular inspections and preventive maintenance checks.
• Performing emergency repairs as necessary.
• Keeping detailed logs of maintenance work carried out and submitting them to the Indian Railways according to stipulated guidelines.

Eligibility Criteria

To qualify for the tender, bidders must meet the following criteria:

• Be a registered entity with the relevant government authorities.
• Have prior experience in maintaining similar automated systems or electronic equipment.
• Demonstrate financial stability with the ability to manage the contract's requirements.

Technical Requirements

Bidders must provide evidence of:

• Technical proficiency in maintaining ATVMs or similar electronic kiosks.
• Availability of trained personnel who can efficiently address and resolve technical issues.

Financial Requirements

Bidders are required to submit the following:

• A detailed financial proposal outlining costs associated with the CAMC, including labor, parts, and potential overheads.
• Evidence of sufficient financial backing or relevant qualifications that demonstrate their capability to manage the contract.

Document Submission Details

Bids must be submitted electronically through the designated e-procurement portal. The required documents include:

• A cover letter.
• Technical and financial proposals.
• Relevant certifications and supporting documents that reflect compliance with eligibility criteria.

Special Provisions

There are special provisions available for Micro, Small, and Medium Enterprises (MSEs) and startups, aimed at promoting local participation in government tenders. Eligible MSEs will enjoy benefits like reduced bidding fees and special consideration during the evaluation process.

Evaluation Process

Bids will be evaluated based on:

• Technical merit.
• Financial viability.
• Compliance with mandatory requirements outlined in this tender.

Delivery Locations

The services provided under this contract will be executed at designated locations within the Ajmer division.

Contact Information

For any inquiries related to this tender, bidders are encouraged to reach out through official channels as listed on the e-procurement portal. Please ensure that all queries are submitted in a timely manner.

This tender represents a significant opportunity for qualified bidders with experience in comprehensive maintenance contracts to contribute positively to the Indian Railways' operational excellence while adhering to all regulatory frameworks and operational strategies.