Tender Title:
Laundry Service for Healthcare Purpose
Reference Number:
GEM/2025/B/6128361
Issuing Authority/Department:
Ministry of Railways, Indian Railways
Scope of Work and Objectives
The purpose of this tender is to procure comprehensive laundry services specifically tailored for healthcare establishments under the jurisdiction of the Ministry of Railways. The selected vendor will be responsible for laundering healthcare textiles, including but not limited to bed linens, patient gowns, surgical scrubs, and other clinical fabrics ensuring that all items meet stringent hygiene and safety standards. The primary objectives include the provision of timely laundry services, adhering to quality specifications, and maintaining efficient turnaround times to ensure smooth operations in healthcare facilities.
Eligibility Criteria
To participate in this tender, bidders must meet specific eligibility requirements. These include registration as a legal entity under relevant laws, and having prior experience in providing laundry services to healthcare organizations. Additionally, bidders must demonstrate adherence to health and safety regulations specific to laundering processes within a healthcare context.
Technical Requirements
Bids must include detailed technical proposals outlining the processes and equipment to be used in the laundry services. Vendors must ensure compliance with all relevant health and safety standards, including:
- use of biodegradable detergents,
- adherence to temperature control requirements,
- effective soil removal techniques.
Moreover, the proposal should offer evidence of capability to handle a large volume of materials while maintaining high standards of cleanliness.
Financial Requirements
Bidders are required to submit a competitive financial proposal detailing their pricing structure inclusive of all applicable taxes and charges. The proposal must clearly state payment terms and conditions, insurance provisioning during transportation, and a breakdown of estimated costs.
Document Submission Details
Interested bidders should prepare and submit their proposals electronically via the GEM portal following all specified submission guidelines. The required documentation must be complete and should include:
- Technical Proposal
- Financial Proposal
- Relevant Certificates (as detailed in eligibility criteria)
Failure to comply with submission guidelines may lead to disqualification.
Special Provisions
This tender favors Micro, Small, and Medium Enterprises (MSEs) and startups. Those eligible under the MSE category may enjoy benefits such as price preferences and exemption from certain financial criteria, bolstering opportunities for smaller businesses to participate.
Evaluation Process
Proposals will be evaluated based on compliance with technical specifications, financial competitiveness, and adherence to the mandatory requirements stated in the tender documentation. The Ministry reserves the right to conduct negotiations for further clarifications if necessary.
Delivery Locations
The successful bidder will be responsible for delivering services to various healthcare facilities managed under the Indian Railways network. Locations may vary, and the contractor should be prepared to service multiple sites with efficient logistics.
Contact Information
For more information regarding the tender, interested parties are encouraged to refer to the official GEM portal where they can find clarifications and further details concerning the bid submission process.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
8 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements primarily include being a registered entity under relevant legislation, experience in providing laundry services to healthcare facilities, and compliance with health and safety regulations relevant to laundering processes. Interested bidders are encouraged to submit adequate proof of their qualifications to ensure acceptance of their proposals.
Bidders must include various certificates in accordance with eligibility standards. This typically includes registration certificates, GST registrations, and any certifications related to health and safety compliance specific to laundry processes in healthcare environments. Proper documentation will ensure a smooth evaluation process.
To participate in this tender, interested bidders must register via the GEM portal. Acceptable document formats typically include PDF for written proposals, and relevant certificates. It’s important to read the submission guidelines carefully to ensure all filings are compliant with the requirements.
A Performance Security may be required upon successful bid award, and specific payment terms should be stated clearly in the financial proposal. It typically includes timelines for payment post service delivery and verification. Bidders should familiarize themselves with the financial stipulations outlined in the tender documentation.
The evaluation and selection process will involve reviewing both technical and financial proposals for compliance with the tender requirements. This includes scoring based on adherence to specifications, pricing, and ability to meet service timelines. Result notifications will be issued through the GEM portal following the conclusion of evaluations.
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