Indian Railways Tender by West Central Railway (GEM/2025/B/6143211)
Custom Bid for Services - Outsourcing of cleaning, sweeping, mopping, sanitation and disinfectant a

Tender Timeline
The GEM/2025/B/6143211 tender, issued by the Ministry of Railways under the authority of Indian Railways, seeks to engage a competent service provider for the outsourcing of essential cleaning, sweeping, mopping, sanitation, and disinfectant activities at the C&W Complex STA. This initiative is primarily aimed at ensuring elevated hygiene standards and a clean working environment in alignment with health and safety regulations.
Scope of Work and Objectives
The main objectives of this tender encompass:
- Provision of cleaning services, including but not limited to the general maintenance and sanitation of all premises within the C&W Complex.
- Regular and thorough disinfecting of common areas, surfaces, and equipment to mitigate health risks.
- Efficient waste management including collection, segregation, and disposal in compliance with local regulations.
Eligibility Criteria
To qualify for participation in this tender, bidders must meet specific eligibility requirements. This includes being a registered and licensed entity with operational experience in similar projects. Bidders must demonstrate past performance and the capability to deliver services at a large scale and within stipulated timelines.
Technical Requirements
The contractor is expected to comply with various technical standards relating to cleaning and sanitation practices, including:
- Provision of qualified personnel.
- Use of eco-friendly cleaning agents.
- Adherence to prescribed safety protocols.
Financial Requirements
Bidders are required to quote financial proposals that reflect overall cost-effectiveness without compromising quality. A detailed breakdown of costs must be submitted, which will be evaluated as part of the submission review process.
Document Submission Details
All proposals must be submitted electronically through the designated online portal. Bidders must ensure that all required documents, including the technical and financial bids, are complete and formatted correctly.
Special Provisions
This tender promotes inclusivity by providing benefits to Micro, Small, and Medium Enterprises (MSEs) and startups. These entities will be afforded certain advantages in the evaluation process, facilitating enhanced opportunities for participation and contribution.
Evaluation Process
The evaluation will proceed in a structured manner, assessing both the technical capabilities and financial offerings of all bidders. Proposals will be scrutinized for best practices, adherence to compliance requirements, and overall value for money, prior to awarding the contract.
Delivery Locations
The services will be required at the designated C&W Complex STA, and bidders should account for logistical considerations in their proposals.
Contact Information
For additional queries or clarifications, bidders are encouraged to contact the relevant department via the official channels listed on the issuing website.
The outcome of this tender will play a crucial role in enhancing service efficiency and hygiene at the C&W Complex, promoting a healthier work environment for all stakeholders.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with relevant experience in providing cleaning and sanitation services. Bidders must demonstrate operational capability and past performance in executing similar contracts. Additionally, compliance with legal and regulatory standards pertaining to service delivery is essential for qualification.
Bidders must adhere to technical specifications including the employment of trained personnel, the use of approved cleaning agents, and the implementation of effective sanitation practices. These standards ensure the delivery of high-quality services that meet the health and safety requirements outlined in the tender.
Yes, the payment terms will be defined in the contract awarded to the successful bidder. Generally, payments will be contingent upon the fulfillment of service milestones, satisfactory completion of tasks, and other outlined acceptance criteria. Bidders should present clear quotations reflecting these aspects in their financial bid submissions.
MSEs participating in this tender will benefit from specific provisions designed to facilitate their involvement. This includes relaxation on certain eligibility criteria, preferential treatment during evaluation, and potential financial assistance, ensuring a fair opportunity to compete with larger entities.
The evaluation and selection process will be conducted in a systematic manner, focusing on both the technical and financial aspects of each proposal. Criteria may include the quality of service delivery, adherence to compliance requirements, and the overall cost-effectiveness of the bid. Shortlisted bidders may be invited for discussions or clarifications before final selections are made.
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