Indian Railways Tender by Eastern Railway (2660aa821)
Custom Bid for Services - Housekeeping Cleaning Washing of Linen & distribution Caretaker Subsidize
Tender Timeline
Tender Title: Housekeeping Cleaning, Washing of Linen & Distribution, and Caretaker Services
Tender Reference Number: 2660aa821
Issuing Authority: Indian Railways, Ministry of Railways
The Indian Railways invites bids for the provision of Housekeeping, Cleaning, Washing of Linen, and distribution services along with Caretaker Services. This tender encompasses a comprehensive range of activities crucial for maintaining cleanliness and hygiene standards in the operational environments, specifically in the running rooms and crew lobby at Howrah (HWH) for a period of 791 days.
Scope of Work and Objectives
The primary scope includes, but is not limited to:
- Regular cleaning and upkeep of facilities
- Washing and distribution management for linens
- Ensuring pest control and rodent management
- Provisioning of subsidized meal facilities during service hours
The main objective is to ensure a clean, well-maintained, and hygienic environment for rail staff, contributing significantly to their comfort and efficiency.
Eligibility Criteria
To qualify for this tender, bidders must:
- Be a registered entity with appropriate licenses to operate
- Exhibit prior experience in housekeeping and caretaking services
- Have a demonstrated record of reliability and execution of similar contracts
- Meet any financial solvency requirements as mandated by the tender specifications
Technical Requirements
The chosen contractor must adhere to the following technical specifications:
- Deployment of trained personnel in housekeeping and cleaning services
- Implementation of quality standards compliant with health and safety regulations
- Equipments and supplies that meet industry benchmarks for cleanliness and hygiene
- Submission of work plan detailing service schedules and methodologies used
Financial Requirements
Bidders may need to provide a detailed financial proposal outlining costs involved, including:
- Comprehensive pricing for services offered
- Payment terms and escalation clauses
- Earnest Money Deposit (EMD) as specified in the submission details if applicable
Document Submission Details
Bids are to be submitted electronically through the designated government portal as no physical submissions will be accepted. Documents must be uploaded in digital formats like PDF or Word with appropriate size constraints as outlined in the instructions.
Special Provisions
The tender offers special provisions for Micro, Small, and Medium Enterprises (MSEs), encouraging participation by providing benefits such as exemptions from EMD requirements and greater flexibility in bid criteria. Compliance with the 'Make in India' initiative is also encouraged, promoting local services and goods.
Evaluation Process
Bids will undergo a multi-stage evaluation process that includes document verification, technical evaluation, and financial assessment. Proposals will be compared based on pricing, compliance to technical specifications, and overall service capability.
Delivery Locations
The services will be primarily rendered at the Running Room HWH and Crew Lobby HWH, with periodic reviews for performance assessments.
Contact Information
For additional queries regarding the tender specifications or submission process, kindly refer to the contact details provided on the official government portal or the Indian Railways department website.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
12 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, demonstrating prior experience in similar housekeeping services, having a sound financial track record, and compliance with all relevant local regulations. Interested bidders also need to present licenses and certifications that affirm their capability to meet the technical specifications of the tender.
Bidders must possess relevant industry certifications that validate their capability in providing housekeeping services, including health and safety standards. This may encompass certifications for trainings and quality assurance, ensuring that the staff deployed are well-equipped to handle the specific cleanliness and maintenance protocols of the rail environment.
The Earnest Money Deposit (EMD) is a financial security amount that bidders must submit along with their tenders to ensure that they are serious about their proposals. The amount will be specified in the tender document and is generally refundable post-evaluation. Compliance with submission requirements related to EMD ensures eligibility and supports the selection process.
Submissions must be done electronically via the designated government procurement portal. Bidders should prepare their documents in the required formats—typically PDF or Word files—and ensure all necessary paperwork is uploaded before the deadline. No hard copies will be entertained, maintaining the protocol for electronic submissions.
Yes, there are distinct benefits for MSEs, including potential exemptions from the Earnest Money Deposit (EMD) and prioritized consideration during evaluation. This is in place to encourage and support smaller businesses in participating in government tenders, contributing to local economic growth and sustainability.
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