Tender Title: Customized AMC/CMC for Pre-owned Products - Comprehensive AMC of Train at a Glance Display Board System

Reference Number: 3a95c8d89

Issuing Authority/Department

The tender is issued by the Indian Railways, under the Ministry of Railways. This authority is leading the initiative to maintain and ensure the efficiency and operational readiness of pre-owned products, particularly focusing on advanced informational systems prevalent in railway stations.

Scope of Work and Objectives

This tender outlines the requirements for Customized AMC/CMC (Annual Maintenance Contract/Comprehensive Maintenance Contract) for the Comprehensive AMC of Train at a Glance Display Board System and Coach Guidance System. The project encompasses maintaining these systems at the HNZM Railway Station over a period of three years. The objectives are centered around:

• Ensuring proper functioning of the display systems, which provide critical information to passengers.
• Regular servicing, preventive maintenance, and timely repairs of the display systems to minimize downtime.
• Upholding the highest standards of service delivery and operational excellence.

Eligibility Criteria

Bidders interested in this tender must meet the following eligibility criteria:

• The entity must be a registered business entity.
• Possession of relevant certifications and licenses applicable to the field.
• Proven experience in providing specialized maintenance contracts for similar equipment.

Technical Requirements

Bidders are required to have the technical expertise to maintain and service the specified information systems. This includes:

• Valid certifications related to electrical and electronic equipment maintenance.
• Experience with customized technology solutions and systems.
• Adequate technical personnel with industry certifications to ensure compliance with required standards.

Financial Requirements

Bidders must provide evidence of financial stability to fulfill the contract, including:

• Financial statements for the last three years.
• Details regarding the capacity to handle the project's financial demands.

Document Submission Details

All required documents, including but not limited to, eligibility proof, technical capabilities, and financial reports, must be submitted as per the instructions outlined in the tender documentation.

• Documents are to be submitted electronically via the designated portal.
• Ensure all submissions meet the specified format and size limitations.

Special Provisions

This tender includes special provisions that may benefit Micro, Small, and Medium Enterprises (MSEs) and startups. Bidders falling into these categories may receive advantages during the evaluation process, aimed at promoting local procurement and supporting emerging businesses.

Evaluation Process

The evaluation criteria will focus on:

• Compliance with the eligibility and technical specifications.
• Financial proposals in terms of cost-effectiveness and sustainability.
• The bidder's overall experience and capacity to perform the required services.

Delivery Locations

The services will primarily be delivered at the HNZM Railway Station, which is the designated location for the maintenance of the specified display systems.

Contact Information

For further queries, bidders may contact the official email provided within the tender documentation. While specific contact names and phone numbers are not disclosed, general inquiries can be directed through the website of the Indian Railways.

Additional Information

All bidders are encouraged to thoroughly review the tender documentation to ensure the submission of all required information and compliance with the stated objectives and specifications.

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