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Tender Title: Service Provision for Cleaning and Support Activities
Tender Reference Number: GEM/2025/B/6098762
Issuing Authority/Department: Indian Railways, Ministry of Railways
The Service Provision for Cleaning and Support Activities is a tailored tender issued by the Indian Railways under the Ministry of Railways. This tender outlines the requirements for various service provisions essential for maintaining the cleanliness and operational efficiency in the ORH (Official Rest House) and Camp Office environments.
Scope of Work and Objectives
The primary objective of this tender is to establish a reliable service provider that will deliver a range of cleaning and support services. The tender encompasses a variety of tasks, which include but are not limited to:
- Providing Cleaning Services for ORH and Camp Office
- Helper cum Attendant Services for daily operations
- Cooking Services which includes the preparation and serving of meals
- Round-the-Clock Caretaker or Supervisor Services
- Gardening and Horticulture Services to maintain aesthetic value
- Petty Items and Linen Washing Services ensuring cleanliness in daily operational requirements
The successful bidder will ensure the upkeep of these facilities, thereby enhancing the comfort and operational efficiency for all personnel utilizing these facilities.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility requirements:
- Registered as a legal entity under applicable laws
- Previous experience in providing similar services
- Adequate workforce for fulfilling the required service demands
Technical Requirements
Bidders must demonstrate their ability to meet the following technical specifications:
- Knowledge and adherence to quality standards specific to cleaning and support services
- Capability to provide trained personnel for each of the specified roles
- Proven methodologies for ensuring compliance with hygiene and cleanliness practices
Financial Requirements
Bidders must provide proof of financial stability which may include:
- Financial statements for the previous year
- Details regarding the ability to meet the Earnest Money Deposit (EMD) requirements as mandated by the tender
Document Submission Details
All proposals must be submitted in accordance with the guidelines set forth in the tender documentation. Specific details regarding document formats and submission methods are outlined within the tender document.
Special Provisions
This tender may include provisions for Micro, Small, and Medium Enterprises (MSEs) and Startups, allowing them an opportunity to participate in the bidding process. Special consideration may be given to local content and initiatives promoting 'Make in India' policies.
Evaluation Process
Bids will be evaluated based on the following criteria:
- Compliance with technical specifications
- Cost-effectiveness of the proposal
- Experience and expertise of the bidding entity
Delivery Locations
Services will be rendered at designated ORH locations and the specific Camp Office as outlined within the tender documentation.
Contact Information
For queries regarding the tender, please refer to the official channels provided in the documentation. Avoid contact through unofficial sources to ensure accurate information is obtained.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
12 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered legal entity, demonstrating prior experience in relevant service provision, and having the necessary workforce to meet detailed service demands. Organizations that can showcase compliance with these criteria are encouraged to apply, as this enhances their chances of being selected for provision.
The technical specifications necessitate that bidders furnish evidence of adherence to industry-specific quality standards for cleaning and support services. Providers must ensure that their personnel are adequately trained, and they must present workable methodologies that ensure compliance with hygiene regulations. This is crucial for maintaining the expected high-quality service standards outlined in the tender.
The Earnest Money Deposit (EMD) is a financial guarantee required from bidders to ensure commitment towards their proposal. Precise amounts and submission methods for the EMD will be specified within the tender documentation. Typically, the EMD amount will depend on the value of the contract, and it ensures that only serious bidders engage in the process.
Bids must be submitted electronically through the specified platform outlined in the tender documentation. Accepted document formats usually include PDF, DOCX, or XLS, but it is essential to consult the tender document for definitive format specifications. Clear guidelines are provided for ensuring that submissions meet all requirements, thus facilitating a smoother evaluation process.
Yes, there are specific provisions for Micro, Small, and Medium Enterprises (MSEs) included within the tender. These may include exemptions from certain fees, preferential treatment in evaluation, or considerations that foster their participation. Encouraging MSE participation aligns with government initiatives to promote economic growth, especially within localized sectors and adherence to ‘Make in India’ policies.
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