Tender Title: Annual Maintenance Service for Desktops, Laptops, and Peripherals

Reference Number: GEM/2025/B/6108090

Issuing Authority

The annual maintenance service tender is issued by the Indian Railways, under the jurisdiction of the Ministry of Railways. This tender seeks to engage reliable service providers for the maintenance of various computing equipment essential for operational efficiency across the ministry's functions.

Scope of Work and Objectives

The primary objective of this tender is to ensure continuous support and maintenance of computers and peripherals used by the Indian Railways. The service will cover:

• Annual maintenance for 1,070 units of desktop PCs utilized by officers.
• Servicing and repair of various peripherals associated with these desktop PCs, ensuring they remain operational and minimize downtime.
• Structured service enhancement for desktop PCs, laptops, and printers across multiple makes.

Eligibility Criteria

Bidders must fulfill the following eligibility criteria:

• Registered as a legal entity to perform maintenance services.
• Proven experience in providing similar services in a relevant context.
• Must be compliant with local and national regulations concerning IT maintenance and service standards.

Technical Requirements

Interested bidders should possess:

• Technical expertise in the maintenance of desktop computers, laptops, and associated peripherals.
• Availability of skilled technicians to address repair needs promptly.
• Necessary tools and equipment required for effective maintenance and servicing.

Financial Requirements

Bidders must demonstrate financial stability to carry out the annual maintenance service. This includes:

• Submission of the last three years’ financial statements.
• Evidence of adequate licenses and insurance related to the service work proposed.

Document Submission Details

All documents must be submitted electronically through the designated portal. The submitted documents should include:

• Completed bid form
• Technical and financial proposals
• Company profile and certifications
• Evidence of previous work experience in related fields

Special Provisions

The tender recognizes the contributions of Micro, Small, and Medium Enterprises (MSEs) and startups. Successful bidders falling under these categories will benefit from:

• Relaxed eligibility norms.
• Opportunity to showcase their capabilities.

Evaluation Process

Bids will undergo a rigorous evaluation process comprising:

• Verification of eligibility and compliance with technical and financial requisites.
• Scoring based on service delivery models and past service performance.
• Price evaluation will consider competitiveness while ensuring value for money.

Delivery Locations

The maintenance services will be undertaken at various locations as directed by the Indian Railways, inclusive of regional offices and operational units.

Contact Information

For any inquiries related to this tender, interested parties are encouraged to consult the official portal of the Indian Railways, which may provide further details or contact forms to facilitate communication.

In summary, this tender for Annual Maintenance Service for Desktops, Laptops, and Peripherals presents an exciting opportunity for qualified service providers to engage with the Indian Railways. Interested bidders are encouraged to prepare and submit their proposals adhering to the outlined requirements, ensuring compliance with all specified guidelines.