Tender Title: Custom Bid for Services - Work of Housekeeping and Sanitation
Reference Number: GEM/2025/B/6158291
Issuing Authority/Department: Indian Railways, Ministry of Railways

The Indian Railways is inviting applications for a Custom Bid for Services focused on housekeeping and sanitation at the Tilak Bridge and the General Manager's office at ITO, New Delhi. The contract aims to ensure a clean, hygienic, and well-maintained environment for both staff and visitors. The scope includes housekeeping, sanitation care services, and security for a period of one year.

Scope of Work and Objectives

The primary objective of this tender is to maintain and enhance the cleanliness and operational efficiency of the specified locations. The contractor will be responsible for:

• Comprehensive housekeeping, including dusting, cleaning, and sanitizing all public and private areas within the facility.
• Regular sanitation services to mitigate health risks and ensure compliance with hygiene standards.
• Security measures including caretaking of the premises to protect the facility against unauthorized access.

Eligibility Criteria

To be eligible for this Custom Bid, bidders must meet the following criteria:

1. Must be a registered entity under applicable laws.
2. Possess relevant experience in providing housekeeping and sanitation services.
3. Have necessary infrastructure and human resources to fulfill the contract requirements.

Technical Requirements

Bidders must demonstrate compliance with the following technical specifications:

• Proven track record in sanitation and housekeeping services.
• Availability of licensed equipment and cleaning materials.
• Capability to adhere to the health and safety regulations stipulated by local authorities.

Financial Requirements

Bidders are required to provide comprehensive financial details, including:

• Proof of financial stability and capacity to undertake and complete the project.
• Submission of valid tax compliance documents.
• Ability to furnish an Earnest Money Deposit (EMD) as indicated in the tender documents.

Document Submission Details

All required documentation must be submitted in the prescribed formats. The submission should include:

• Technical proposals showcasing relevant experience and qualifications.
• Financial proposals detailing costing and payment terms.
• Forms and declarations as specified in the bid documents.

Special Provisions

The tender is open to Micro, Small, and Medium Enterprises (MSEs) and includes provisions that enable them to participate actively. Startups are also encouraged, as the initiative supports emerging businesses contributing to the cleanliness of public infrastructure. Preference will be given to local suppliers in line with 'Make in India' policy.

Evaluation Process

The evaluation of bids will be based on:

• Adherence to the eligibility criteria.
• Quality and capability of the technical proposal.
• Cost-effectiveness of the financial submission.
• Past performance in similar contracts.

Delivery Locations

The services are required at the following locations:

• Housekeeping and sanitation at Tilak Bridge.
• General Manager's camp office cum office building at ITO, New Delhi.

Contact Information

For any inquiries regarding this bid, please refer to the official contact channels provided in the tender documentation.

Conclusion

This Custom Bid for Services - Work of Housekeeping and Sanitation presents an excellent opportunity for qualified contractors to support Indian Railways in enhancing its operational environment through efficient housekeeping and sanitation. Bidders are encouraged to carefully review all requirements and submit their proposals in accordance with the specified guidelines.