Tender Overview
Tender Title: Annual Maintenance Service - Photocopier Machine
Tender Reference Number: 10b8cc1a6
Issuing Authority: Ministry of Railways, Indian Railways
Scope of Work and Objectives
This tender invites competitive bids for the Annual Maintenance Service for Photocopier Machines used within the Indian Railways. The objective is to ensure that all monochrome, laser, and separate drum and toner photocopier machines, particularly those of high range like Canon, are maintained in optimal working condition. This includes regular preventive maintenance, timely repairs, and provision of necessary parts to enhance machine longevity and efficiency.
Eligibility Criteria
To qualify for this tender, the bidder must meet the following eligibility requirements:
- Be a registered entity with valid business licenses.
- Provide evidence of being an OEM Authorised Service Provider for Canon photocopiers or equivalent.
- Have a proven track record in providing maintenance services for photocopier machines, supported by at least two references from previous clients.
Technical Requirements
Bidders must adhere to the specified technical requirements which include:
- Expertise in handling monochrome and laser photocopier machines.
- Capability to provide and install authentic parts as per OEM guidelines.
- Compliance with industry quality standards relevant to photocopier maintenance.
Financial Requirements
Bids must include complete financial documents, demonstrating the bidder’s financial capacity to deliver the required services. This should encompass:
- Recent financial statements.
- Details regarding service pricing options in accordance with the service scope specified.
Document Submission Details
All bids should be submitted electronically through the designated government e-procurement portal. The following documents must be included:
- Signed bid submission form.
- Proof of eligibility.
- Detailed financial proposal.
- Technical qualifications documentation.
Special Provisions
- Micro, Small, and Medium Enterprises (MSEs) may benefit from certain advantages during the evaluation process.
- Startups are encouraged to apply, provided they have relevant certifications and operational experience.
Evaluation Process
The evaluation will be based on the following criteria:
- Technical Capability: Adherence to the technical specifications and past performance.
- Financial Viability: Competitive pricing and financial documents.
- Compliance with Make in India initiatives is also a pivotal criterion during the evaluation.
Delivery Locations
The services are required across various locations operated by the Indian Railways, requiring potential bidders to have flexibility in service delivery.
Contact Information
For inquiries related to this tender, all bidders are encouraged to refer to the official website of the Ministry of Railways to access relevant contact details.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with valid business licenses, providing evidence of OEM authorization as a service provider for Canon photocopiers or equivalents, and demonstrating a proven track record in providing maintenance services, supported by at least two client references.
Bidders must provide relevant certifications that prove their status as an OEM Authorised Service Provider for Canon photocopiers. Additionally, bidders should include financial statements and any certifications relevant to quality standards in photocopier maintenance.
Interested bidders need to register on the government e-procurement portal. This process typically includes creating an account, submitting relevant company documentation, and providing necessary certifications. Complete details can be found on the portal.
The payment terms for the annual maintenance service will be discussed post-selection and will generally involve milestone payments based on achieved service metrics as detailed in the finalized service agreement.
Yes, MSEs are provided certain advantages during the evaluation process, which may enhance their chances of securing tender agreements. They may have relaxation in eligibility criteria or additional scoring in the evaluation phase to promote their participation.
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